Reviews (25)
Terrible customer service. We had more than 50 collaborators and paid for the highest membership. I had messaged the same issue multiple times always got different team members and my issue was never resolved. i do not recommend this app. We did provide examples for the team to investigate I was told their customer service emails and the platform got lost which is why I never received a message back.
Hello, Geometry Wholesale team!
Thank you for taking the time to share your feedback. We're truly sorry that your experience with CollabPay did not meet your expectations, especially after trusting us with your business and choosing our highest-tier plan.
We would like to kindly notice that our team made several attempts to investigate and resolve the issue by requesting additional details, as we were unable to reproduce the problem on our side. Unfortunately, we never received the information needed to continue the investigation.
Our team would still be more than happy to work with you to investigate the issue and find a solution if you're willing to give us another opportunity. We remain committed to helping our merchants succeed and would welcome the chance to make things right.
Best regards,
CollabPay Team
