Reviews (33)
So far, this has opened me up to a lot of scamming, and I'm being charged the chargeback fees once a bank fraud claim is issued. So Shopify is making $0.35 on every $1 donation, the donation is not being caught by Shopify fraud detection and instead automatically fulfilled, the real person disputes and I'm charged $16. My store will go broke very quickly at this rate.
Thank you for sharing this — we take fraud concerns seriously and understand how frustrating chargebacks are.
Card testing fraud is unfortunately a growing issue across all Shopify stores, not just those with donations. Fraudsters use small transactions to validate stolen card numbers, and because donations are typically low-value, they can slip past Shopify's built-in fraud filters.
We'd love to help you get this under control. A few things that can help immediately:
• Setting a minimum donation amount to make card testing less attractive
• Enabling Shopify's bot protection on your storefront
• Reviewing your payment capture settings
We've reached out to you directly with more detailed steps. We're committed to helping you resolve this — please don't hesitate to reply.
— Ben, Founder of DonateMate
