Editly: Order Editing

Excellent app and outstanding support!

We were looking for a self-service order cancellation solution for a client store with some very specific requirements, including:

* Order cancellation from both the Order Status page and Customer Account Order History page.
* A configurable cutoff time that allows merchants to define order cancellation availability based on their business requirements.
* Automatic refund support.

The Editly team was extremely responsive throughout the process. We received all the features we required, and for the remaining requirements, their development team quickly reviewed our requests and implemented the necessary enhancements in a very short timeframe.

A special thanks to Paresh and the team for their excellent communication, technical support, and willingness to improve the app based on real merchant needs. Their responsiveness and commitment to customer success have been impressive.

The app is easy to configure, the functionality is clear, and the support experience has been one of the best I've had with a Shopify app.

Highly recommended for merchants looking to offer self-service order editing and cancellation features to their customers.

Thank you again to the entire Editly team!