Reviews (8)
So I have a situation where I have used this app for almost a year. So in a sense I am an old customer. I have a free subscription, and I have asked them to move this app to my other store, which only diference is the language (and for that reason I want to close my first store), so basically, to do that, they are forcing me to take a business plan. I would understand if that was another store, a different product, other business - but now it is identical and the only difference is language...
Don't get this app, because you can get the same functionality just by asking AI to do that. And as you see they will use every opportunity to make money from you.
Hi!
We are sorry for the confusion and any misunderstanding that occurred. We always appreciate open feedback from our merchants.
However, to clarify the situation: your first store was on our Legacy Plan, which was available only when we were initially launching our app for early users. As we previously mentioned, our app will remain completely free for your current store for as long as it stays installed.
When we first started, we offered the app for free to gather crucial feedback from early adopters like you. Since then, the app has become significantly more advanced and feature-rich. To cover our operational costs — including servers, customer support, and ongoing development — we have had to move to a paid model for new users.
We still have a free plan available, which you are welcome to use on your new store. Since it includes some feature limitations compared to our paid tiers, we also made a special exception and offered you a dedicated discount on the paid plan as a sincere thank you for your early support.
So if you decide to use our app on a new store in the future, we would still love to honor our promise and provide you with an exclusive discount.
Best regards,
Tanya | NexusMedia Support team
