Shogun ‑ AB Testing

Hey there, Kevin.

We are sorry to hear about the issues that have led to this experience and review of our app.

We want to understand the issue better so that we can analyze and help you better. When we checked the internal logs, we noticed that our AB testing app was installed and the Pro plan's trial was selected.

You then upgraded the free trial to our Unlimited plan in order to run the Price test.

You ran the theme modification, which is required to run a price test. It looks like the theme modification was completed correctly.

We then notice that you left a review, and then deleted the test that you were working on.

Could you please help us to understand what issue you were noticing on the live theme?

I also don't see any support outreach, as our team is more than happy to help.

Our product team has reached out to you via email, and I am reaching out in a separate email thread to gather some additional information and gain some clarity so we can help. We would greatly appreciate it if you could reply to us.

Thanks for your support and understanding

Sweetan | Client Services
Shogun