Reviews (10)
I am writing to share critical feedback regarding the current syncing functionality of your Shopify app, as it is causing significant disruptions to our store management.
We integrated this app to simplify our workflow, but it has unfortunately increased our manual workload dramatically due to the following major issues:
Incorrect Product Syncing: The app is automatically listing products on Temu that we have explicitly excluded from the Temu channel in Shopify. It is publishing unapproved items, forcing us to manually search for and delete them one by one to avoid incorrect listings.
Missing Images: For the products that are synced, the app only imports a single image per product. We are having to go into each listing manually to re-upload the rest of the product images.
This app was meant to save us time, but listing items we didn't want and fixing incomplete images has created a lot of unnecessary stress and manual labor. Please look into these syncing and media bugs urgently, as the integration is currently not fit for purpose.
Dear Herman&Co,
Thank you for your feedback. We sincerely apologize for the suboptimal experience you encountered. Please rest assured that we highly value your input and are already taking immediate steps to optimize our processes.
To ensure your concerns are addressed effectively, our specialist will reach out to you through your designated Temu Account Manager (AM). We would like to arrange a meeting to walk you through the complete logic and provide tailored assistance to better support your business.
Thank you for your understanding and continued partnership.
Best regards,
Temu Support team
