BotSpace: AI Chat & Helpdesk

Wasted our 2+ Months in their hopes of getting the issue resolved. Never turned despite multiple follow ups. Although they kept billing for bugs reported. When asked for new POC was introduced in group who didnt even had a clue of what was reported and what was he considering. Initial person who onboarded left the company post onboarding. New Poc kept giving new dates, and last POC said this is a feature request. Node not pushing the status/trigger to shopify they consider it as a feature request. Hats off to shopify for onboarding such apps on thier marketplace.

Updated Review:
Dear Mayur More, Co-Founder – BotSpace,

For clarity, GetMeOnline was handling the BotSpace implementation and communication on behalf of ECellStreet, which is why the discussions were with our agency team.

The issue we raised was very specific: **the Tags/Node flow was not correctly pushing the required status/trigger against the Shopify Order ID.** Your team acknowledged this issue and committed that it would be resolved. We waited for **2+ months**, followed up multiple times, and during this period the POC from BotSpace’s side changed multiple times — not from ours.

Each time a new POC was introduced, we had to explain the issue again. Eventually, after waiting for more than two months, something that had initially been treated as an issue to be fixed was referred to as a **“feature request.”** A Shopify automation node failing to push the expected trigger/status was the exact functionality we had installed and were testing the app for.

The IVR/voice integration you mentioned in your response was a **separate, secondary commitment** discussed later. It was not the original issue behind our dissatisfaction. Bringing our order volume or the IVR requirement into the response does not address the original Shopify workflow issue.

Regarding payment, our agency team had already clearly told you to **send the pending invoice and it would be paid**. After uninstalling the app, we no longer had access in the normal manner, and your suggestion was to reinstall/resubscribe through Shopify rather than simply sending the invoice that had already been requested. Please send any legitimate outstanding invoice to our registered email ID and it will be cleared on the same working day.

Regarding the refund: it was requested because the app was installed specifically to test and start our order-confirmation automation flows, and the reported issue remained unresolved throughout the period we were waiting.

You also mentioned communication with our agency/client that, when cross-checked internally, had not taken place as represented. When this was pointed out, that part of the discussion was not addressed further.

We have no objection to sharing the **complete group chat and relevant direct conversation transcript**, with dates, commitments, follow-ups and POC changes, so that anyone reading this can see the full timeline and decide based on the actual communication rather than either side’s summary.

We would genuinely suggest accepting product feedback professionally instead of turning a reported technical issue into a discussion about a client’s revenue, plan size or whether you “like such clients.”

We work in the same industry and expect basic professional respect from fellow businesses.

Please send the pending invoices to the registered email ID. They will be cleared on the same working day.

— Regards
Jitu Khatri
Founder- ECellStreet