Reviews (39)
I am giving this service one star only because there is no option to give zero.
I am extremely disappointed with my experience using this service.
At first, communication seemed promising, but over time I began experiencing repeated delays in order fulfillment, a lack of transparency regarding stock availability, and increasing difficulty obtaining accurate information about my shipments.
The most concerning issue has been the lack of communication. I have contacted my account managers, Ravi and Jean, on numerous occasions requesting updates about delayed orders, estimated delivery dates, and explanations regarding tracking information that does not appear to update correctly. Unfortunately, my messages have largely gone unanswered.
As a result, I now have multiple customers requesting refunds, filing complaints, and threatening chargebacks. This situation has negatively impacted my business reputation and customer relationships.
I understand that delays can happen in any logistics operation. However, what is unacceptable is the absence of clear communication and timely support when problems arise. Business owners depend on reliable information to manage customer expectations.
I sincerely hope the company takes steps to improve its customer support, transparency, and order management processes. Until then, I cannot recommend this service to other Shopify merchants who rely on consistent fulfillment and responsive account management.
