Reviews (41)
Disappointing Experience and Unacceptable Support
I am extremely disappointed with the service provided by DropMagic. I worked with Cedric to address issues with my app, but tech support (Loui) took 16 days to send a initial, vague response stating they were working on it.
Due to the excessive delays and lack of updates, I was forced to request a refund. Despite this experience, I offered them a second opportunity to resolve the issue, but the service remained unacceptable. When I raised these concerns, Cedric cited being a "small company" as the reason for the delay. While I understand the challenges of running a small business, it does not justify inadequate communication or failing to honor commitments.
DropMagic needs to significantly improve its customer service and operational efficiency. I cannot recommend their services.
