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Hi Jade, I'm sorry you've had a frustrating experience.

I replied to your support email yesterday with a solution, so I'm wondering if our response didn't make it to your inbox. Could you please search for emails from contact@relentlessapps.com and also check your spam or junk folder?

If you find one of our emails, please add contact@relentlessapps.com to your contacts or whitelist it to help ensure you receive our future replies.

We're happy to help get this resolved and will work with you until everything is working correctly. If you still can't find our email, can you please try contacting us on a different emails

Jon
Relentless Apps
contact@relentlessapps.com