Reviews (110)
SPARE yourself! They have OVERCHARGED me, and FOR weeks have kept ignoring the issue... I keep being told the supervisor will take care of and NOTHING, this has been going on almost a month. THEY told me I had to renew a license by repicking a plan, so I did, well by doing so it charged me the plan price 3 days a part, EVEN though I showed them the proof, they STILLLLLL have not gave the refund. Go elsewhere, Im switching as well. The POS itself half the time doesnt scan products and says they dont exist!
Dear customer,
We sincerely apologize for the frustration and inconvenience you’ve experienced, especially regarding the duplicate charge. Based on the information you've shared, the billing process is handled through Shopify's billing system, and we recognize how upsetting it is that this issue has not been resolved despite the proof you provided.
Our team will continue working directly with Shopify Support to investigate the charge and push for a resolution. Once we receive further updates, we will follow up and keep you informed.
We genuinely appreciate your patience and understanding, and we're committed to doing our best to help resolve this situation.
Best regards,
ConnectPOS Customer Support Team
