Marvyn AI Chatbot & Live Chat
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Reviews (12)
Update: After I followed up, Marvyn's founder responded and fully refunded the extra-credit charges ($47.55) as a goodwill gesture, and clarified that the credits were consumed by proactive AI messages sent to visitors (including returning ones) via the Welcome Message and Exit Intent features I had enabled — with a full log available in the app's Inbox. I appreciate that they owned it and made it right. My original caution still stands for new merchants: understand that these proactive features spend one credit per triggered message per visitor, and review the auto top-up setting carefully before enabling them, especially on higher-traffic stores. With that understood and configured correctly, and given how the team handled this, I'm revising my rating.
Thank you for the updated review and for giving us the opportunity to clarify everything. We really appreciate you taking the time to follow up, and we're glad we were able to resolve the issue for you.
As you mentioned, Welcome Message and Exit Intent are proactive AI features designed to engage visitors and start conversations, and they can be turned ON/OFF at any time. They use one message credit when an AI message is triggered, including for returning visitors. The messages first use the credits included in your monthly plan, so additional credits are only used once the included allowance has been reached.
Extra credit usage can also be turned off at any time, giving full control over whether to allow usage beyond the included monthly allowance. The Inbox keeps a full log of every message sent and the credits it uses, so it's always easy to see where the usage is coming from.
We're happy that we could make things right for you. We'll continue working to make Marvyn as clear and easy to use as possible.
— Marvyn AI Team
