SEOLab: All in #1 SEO — AI SEO
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Reviews (2,593)
Very disappointing experience. After installing this app, it overwrote the SEO titles and meta descriptions across our Shopify store without us realising the extent of the changes. These were carefully optimised pages that had been established for years. Following these changes, we experienced a significant decline in our organic search traffic. Restoring the original SEO information across a large website is now a major and time-consuming task.
We also noticed other very concerning and unusual activity during the period in which the app was installed. GA4 began reporting visits to strange pages/URLs that do not exist on our website. During the same period, we also received a suspicious call from someone claiming to be from our bank and asking for personal information and access to our bank account. We cannot establish whether this call was connected to the app, so we are not suggesting that it was, but the timing added considerably to our concerns.
Importantly, it has now been more than 24 hours since we uninstalled the app, and the non-existent/fake pages that had been appearing in GA4 have stopped showing up. We are continuing to monitor our analytics closely.
An SEO optimisation app should not make widespread changes to existing metadata without making the consequences extremely clear and providing a straightforward way to restore the previous values.
I strongly recommend that merchants with an established website and existing Google rankings are extremely careful before allowing this app to make bulk or automatic SEO changes. Based on our experience, I would also recommend closely monitoring GA4 and other website activity both during and after installation.
One further point concerns us. The app is offered free of charge, and it is not clear to us what the company's business model is or how the service is funded. After posting this review, we received numerous emails from managers and support staff regarding our experience. Given the level of support and follow-up being provided for a free app, we would appreciate greater transparency about how the company generates its revenue and funds the service.
Thank you for your feedback. We take reports like this seriously, so we would like to address the main point clearly for you and for anyone else reading this review.
SEOLab does not offer bulk editing of meta titles or meta descriptions. There is no bulk edit function, no mass update tool and no automated process in the app that can apply changes across multiple pages. Meta titles and meta descriptions are edited one by one, page by page, by the merchant. Before any change is saved, the app displays a preview showing exactly how the new title and description will appear, and the update is applied only when you choose to save that individual page. For this reason it is not technically possible for the app to overwrite established metadata across a store without those changes being made and confirmed individually.
We have also reviewed our live chat history and our support inbox and we were unable to locate any conversation from your store, so we did not have an opportunity to look into this with you before the review was published.
We have emailed you directly and we would welcome the chance to review your store, identify what occurred and assist with restoring any values if the app played any part in it. Our support team is available every day and we are happy to help.
