Reviews (53)
Paid for a Month, Lost Access Immediately After Canceling Renewal
I’m very disappointed with how this subscription was handled.
I purchased a one-month paid subscription and later downgraded/canceled specifically to prevent it from renewing for another month. I had already paid for the current billing period, so I expected to keep access to the paid features until that period ended.
Instead, my paid subscription benefits were removed immediately after canceling the renewal.
I contacted the app developer, and they told me to contact Shopify Support. Shopify then directed me back to the app developer, leaving me stuck between the two without access to a period I had already paid for.
If canceling a renewal also means immediately losing access to the remaining paid period, this should be made extremely clear before customers cancel.
I would strongly recommend clarifying the subscription terms and providing either continued access through the paid period or a refund for the unused time.
