SMART Shipping Rates & Rules

**Exceptional Support — Patient, Thorough, and Extremely Knowledgeable**

I cannot say enough good things about the support I received from Mira.

We had a very complex Shopify shipping configuration involving retail customers, multiple ZIP-code delivery tiers, B2B companies, CNRG, separate shipping profiles, Local Delivery, Store Pickup, and an outside-area freight deposit. This was not a simple setup, and there were several layers that had to work together without disrupting portions of our B2B system that were already functioning correctly.

Mira stayed with me through the entire process, carefully troubleshooting each issue rather than making broad changes that could have damaged the existing configuration. She explained what she found, proposed changes before making them, respected the areas I specifically asked her not to alter, and helped us test each delivery tier individually until everything worked as intended.

By the end, we successfully had:

• Local delivery working for our closest retail ZIP codes
• Extended and regional delivery tiers displaying correctly
• B2B delivery methods properly separated from retail customers
• Our CNRG configuration preserved
• An outside-area freight deposit working correctly
• Local Delivery and Store Pickup left intact
• Our dedicated B2B test environment preserved for future testing

What impressed me most was Mira's **patience and willingness to keep investigating when something didn't behave as expected**. Instead of assuming the configuration was correct, we tested it, found the issue, corrected it, and tested again.

For a small business trying to build a shipping system that can support both retail customers and a growing B2B dealer network, that level of support is incredibly valuable.

Thank you, Mira, for sticking with us and helping get this across the finish line. **Five stars without hesitation.**