Love Loyalty Points & Rewards

We’ve been using the app since they first launched, and overall the experience was great at the beginning. The migration from our previous loyalty program went smoothly, and although there were a few issues here and there, Balint was always helpful in resolving them.

Unfortunately, we are now considering leaving due to the lack of support and some very basic limitations. For example, translations have to be entered manually, field by field, and there are a lot of them, and we have to repeat the same process for each and every language our store offers. According to their support team, there is currently no other way to do this.

It’s 2026, with AI tools available everywhere, so it’s quite disappointing that such a simple issue still hasn’t been solved. For stores selling internationally and supporting multiple languages, this creates a huge amount of unnecessary work.

If you only operate in one language, the app may still work well for you. But if you sell across different countries and languages, I would recommend looking at other options.

At this point, we have already invested a lot of time setting everything up, so switching to another app also comes with a significant cost. However, we simply cannot justify spending days copying and pasting translations one by one for every field and every language. It feels unnecessarily outdated and frustrating.