Reviews (172)
Would not touch this app with a bargepole after an automated updated wiped all my theme control settings on my website. Zero communication from Yoast, appalling "we'll get back to you in a couple of hours" response to help and no notification once they'd fixed it after receiving what must have been many thousands of similar complaints from those affected. Completely unacceptable. Deleted the app instantly and will not be reinstalling (not convinced its needed with Shopify's own SEO tools anyway).
Thank you for sharing your experience. We’re genuinely sorry for the disruption and frustration caused by the recent Yoast SEO for Shopify update.
You’re absolutely right to be disappointed. An update affecting your theme settings and, in turn, your business operations is serious. We also recognize that our communication and response time during the incident did not meet the standard you should expect from us. We’re especially sorry that you did not receive a clear notification once the issue had been resolved.
Our development team identified the issue and has since fixed it. However, we understand that resolving the technical problem does not undo the impact it had on your store, your time, or your business. We sincerely regret that we let you down.
We also noticed that you’ve been using Yoast SEO for Shopify since 2023, and we truly value the trust you’ve placed in us over that time. We’ve reached out to you directly by email so we can discuss what we can offer as compensation for the inconvenience and disruption you experienced.
We completely understand your decision to remove the app. If, at some point, you decide to reconsider and use Yoast SEO for Shopify again, we would be grateful for the opportunity to regain your trust and provide you with the experience you should have received from us.
Thank you again for bringing this to our attention, and please accept our sincere apologies.
