VOL ‑ Surcharge & Product Fees

I cannot say enough good things about the support I received from Vugar and the VOL Apps team. We needed to implement two separate fees on our Shopify Plus B2B store and ensure they worked correctly with our ERP integration. From the moment I reached out, Vugar was incredibly responsive, knowledgeable, and committed to helping us get everything configured correctly.

What impressed me most was the speed of service. We encountered a few issues during testing, and Vugar worked through them immediately, making updates, testing fixes, and communicating with me every step of the way. Within a very short timeframe, he not only resolved the underlying issues but also made additional improvements, including preventing customers from removing the fees during checkout and ensuring our production and sandbox environments were synchronized.

Throughout the entire process, Vugar remained positive, patient, and genuinely invested in our success. He proactively verified configurations, answered every question, and was available in real time while we completed end-to-end testing. When testing was complete, everything worked perfectly and integrated seamlessly with our ERP exactly as intended.

Exceptional customer service is hard to find, but Vugar delivered an experience that exceeded expectations. If you're considering a fee or surcharge solution for Shopify and want a team that stands behind their product with fast, knowledgeable, and friendly support, I highly recommend VOL Apps. This was one of the best app support experiences I've had in the Shopify ecosystem. Based on both the product and the support alone, this app is an easy five-star recommendation.