Reviews (10)
After using CookieYes for a year, account was suddenly suspended, and CookieYes uninstalled the app from my store. Very inconvenient and no explanation or support given - avoid
Thank you for taking the time to leave this feedback, and we’re sorry for what happened.
While moving CookieYes fully into Shopify, in line with Shopify’s latest guidelines and to make essential features free for all our users, a technical issue affected a number of accounts and removed the existing app setup, including yours. This was not caused by anything on your end, and we take full responsibility for the disruption it caused after a year of you using CookieYes.
We’ve since reached out to you directly to explain what happened, confirm your consent records and banner configuration have been recovered, and help get everything fully restored on your store.
We’d love the chance to make this right, please do check your inbox for our message, or feel free to reach out to support@cookieyes.com directly.
