Pop Convert ‑ Pop Ups, Banners
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Reviews (8,714)
In spin the wheel the customer is allowed to try as many times as they want to spin with the same email. Their resolution is to hide the wheel after they used it once. And if the customer did not write the code down it is gone, the wheel and the discount, as they do not even receive an email about what they won. NOT good
Update October 5:
Hi! Quick update: You can now include the winning discount code in the follow-up email so customers don’t lose access to the code they received. I’ve shared the instructions with you via email and look forward to hearing back from you.
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Hi there, we’re sorry we didn’t provide a better experience here. We understand your concern about customers being able to reuse the wheel and about the winning discount not being available afterward if they didn’t save it. We’ve reviewed your feedback with our lead developer and are actively working on improvements to address both parts of the experience. We also recognize that our original support conversation could have been handled much more clearly.
Thank you for bringing this to our attention.
