Reviews (112)
The app takes over the shipping profiles of ALL products, not just those synced to Amazon. We've lost a ton of shipping revenue from users selecting "Amazon Prime" free shipping, when that's not an option. Deleting the shipping profiles doesn't work, as they get reinserted within a day or two.
Thank you for taking the time to share this feedback and surface the issue. First off, we're deeply sorry for the lost shipping revenue, that's not the experience we want for your store.
Prime delivery on your DTC site is a recently released feature, and we're actively refining how the Prime shipping rate is applied so it appears only on the products you choose to offer it on. We'd like to review your shipping configuration with you and get this corrected.
Please create a support case at https://www2.amazonsupplychain.com/mcf-bwp-merchant-support and reference this review, our team will work with you directly to make this right.
