Reviews (4)
EXTREMELY POOR SERVICE — NO DELIVERY, NO RESPONSE, NO ACCOUNTABILITY
My shipment has not been delivered for more than ONE MONTH, and despite regularly raising complaints and following up, I have not received ANY response whatsoever.
This is completely unacceptable. There is no proper communication, no status update, no resolution, and apparently no responsible person willing to take ownership of the issue.
I have repeatedly tried to raise the matter, but my complaints seem to be completely ignored. Customers should not have to keep chasing a logistics company for weeks just to get a basic response about their shipment.
One month without delivery + zero response to repeated complaints = absolutely unacceptable service.
I am sharing this review so that other customers and businesses are aware of this experience before choosing Shadowfax. If something goes wrong with your shipment, be prepared to deal with a complete lack of response and accountability.
Extremely disappointing experience. No response. No accountability. No resolution.
