Reviews (8)
The app is working fine, but the process for approving shipping labels is not satisfactory.
I have already completed the agreement confirming that I will not send dangerous goods when making bookings. However, my shipments are still flagged for manual approval every time, and your back office team emails me asking me to “PLEASE EXPLAIN!” before approving the labels.
I sell power tools without batteries (tool skins only), which do not contain batteries. This repeated manual verification is unnecessarily delaying my shipments and parcel pickups.
I have already accepted the Terms of Service when making bookings, which is a legal agreement. I do not understand why this agreement is not sufficient and why every booking requires further manual verification.
Thank you for laying this out clearly. You're right that the app itself isn't the problem; the delay comes from our dangerous-goods screening.
Couriers hold us responsible for lithium batteries in their network, so bookings whose product names suggest batteries (like power tools) are checked by our team. Accepting the Terms covers you legally, but couriers still require us to screen. The problem is that we currently re-check the same products every time, even after they've been cleared. That's on us, and the wording of our email didn't help.
We're changing this so that once our team has cleared a product for your account, it isn't held again, and so you can confirm "no battery" at booking instead of waiting on an email. In the meantime, please reply to our last email or contact us at https://www.transdirect.com.au/contact-us/?tab=api and we'll note your skin-only products on your account.
— Raul, Transdirect
