VOL Surcharge Fee Product Fees
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Reviews (91)
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We needed a fairly specific fee configuration for our Shopify B2B store: a 2.5% processing fee that would apply only to approved wholesale customers who selected credit card payment, while customers choosing ACH would not be charged the additional fee.
It sounded straightforward initially, but as anyone working with Shopify B2B knows, the details can get complicated quickly.
What impressed me most was the level of personal involvement from Vugar, the founder of VOL Apps.
He took the time to understand our customer structure, review how we identify approved wholesale customers, and configure the rules around our actual business requirements.
During the setup, we discovered that the customer tag initially used wasn't correct. Vugar carefully checked the customer information, identified the difference, and adjusted the configuration to use the appropriate tag.
But the best part came afterward.
We still had something that wasn't behaving as expected. Instead of giving us a generic explanation or leaving us to troubleshoot, Vugar kept investigating.
At one point, I received a Yoda GIF reminding me that patience was necessary.
A little later, Vugar came back with an enthusiastic "Found it! Fixing nowwwww!"
He made the necessary adjustments and asked us to test everything again.
And finally...
IT WORKED PERFECTLY!
I don't think I've ever celebrated getting a Shopify fee to work quite like this before!
What makes VOL different isn't just the flexibility of the app. It's knowing that there's a founder behind it who genuinely cares about the outcome, pays attention to small details, and doesn't consider the job finished until the merchant confirms everything is working.
The communication throughout the process was fast, friendly, and personal. No robotic responses or unnecessary back-and-forth—just real technical support, genuine effort, and a few hilarious GIFs along the way.
If you run a Shopify B2B store and need conditional fees based on customer tags, payment preferences, or other advanced requirements, I highly recommend VOL Extra Fees.
Excellent product, exceptional attention to detail, and support that genuinely goes above and beyond.
And Vugar, thank you for sticking with it until we could finally say: PERFECT!!!!!!
Wow, this review deserves a celebration of its own! 😂🎉
Thank you so much for taking the time to share our little B2B fee adventure in such detail. Reading it brought back the exact moment we finally got that **“PERFECT!!!!!!”** message. I think I was just as excited as you were! 😄
Your setup was a great reminder that sometimes the smallest details—like a customer tag or a specific payment condition—can turn a seemingly simple fee into a real puzzle. But that's also the part of my job I genuinely enjoy: digging into the problem, figuring out what's happening, and not giving up until we get it right.
And yes, apparently Yoda was right all along: **patience you must have!** 😂
What means the most to me is that you recognized the effort behind the scenes. At VOL, I don't believe support should end with instructions or a quick answer. If something isn't working as expected, I want to understand why, fix it, and celebrate the result together with the merchant.
**Thank you for trusting VOL Apps.** It's been an absolute pleasure working with you, and I truly appreciate your patience, humor, and willingness to test everything alongside me.
Next time we have another complicated B2B fee to solve, I'll bring the GIFs. You bring the "PERFECT!!!!!!" 😎
**— Vugar 😊**
