Reviews (5)
Sensationally Fabulous It is great but there is one problem, they advertise the APP for $29.00 per month, but when you upload the app to Shopify they charge $49.00 instead of $29. So I did sent two email complaining about the mistake and this what they say > Just email us when you pay the bill. We will approve the 20USD refund for you. They never did that. So I send another email > Hi Descrii, Again in the month of December you charge me $49, On November 1st you wrote to me this - Just email us when you pay the bill. We will approve the 20USD refund for you. Well this is not happening, I can't email to you the reminder because the money will be drawn from my card automatically from Shopify. I believe it is your responsibility to make the adjustment. Now if you like to keep the $49 Then I expect more credit. For $29 = 30 credit and for the extra $20 = 20 more credit total 50 credit for every month. Let me know what you decide. THEY NEVER RESPOND BACK. I let your gays reach the conclusion. Update: After leaving a negative review below, they contacted me immediately, and provided a solution. I am very satisfied with the application. If you are looking to save time I would recommend getting this app. And I want to say that their customer service is great.
Dear Jerry's Apparel,
Thank you for your review. We take customer satisfaction seriously and are glad to hear from you.
And I am really sorry about this. I completely accept that this was my mistake.
To solve this can you please email or chat with Shopify Support at support@shopify.com as Billing is managed by them and they will be able to refund you your money.