Ali Reviews:AI Review Importer

06/24/2026: This app charged me $288 twice and did not activate the service. When I reached out to their customer service support email on 05/28/2026 because I could not import reviews, they responded that I needed to first pay for a subscription. They could not find an account linked to the two $288 payments that were withdrawn from my account. They eventually found the payments and said they have a no refund policy (even though they erroneously charged me an unauthorized $288). I was told that I could apply the unauthorized $288 to another website I have -- I'm not sure where they got that information from because I have not showed any interest in applying this app (that I still do not have access to) to any other website. Everytime I log on to the app, I am prompted to pay another subscription fee. I have tried to file a complaint with the BBB, but it seems this business does not exist. There's no such business as Innovation Labs, Inc; AI Reviews; or Reviews Pro (these are all names I have seen listed in their correspondence as well as in the app). I have reached out to them to provide me their legal business name, however, I often do not receive timely responses. It has been about a month since I initially reached out to them for a refund and they still have not issued me a refund even for the unauthorized charge due to their "no refund" policy.

UPDATE: 06/27/2026
I received an email from customer service for this app. I'm now being offered a full refund of both $288 charges, but am being asked to delete this review. Once deleted, they stated they will take a screenshot to show that the review has been deleted and will send this over to their finance team who then will "expedite" my refund request of the two charges within 24-48 hours. I declined the offer to "expedite" if I delete the review as this is incredibly shady/unethical and told them so. I don't think I will be getting a refund at this point, but I will provide updates should I receive one. Hopefully, they do the right thing.

This is a huge scam , i installed the app and never used it , i tough okay maybe they will charge just a month and stop when i cancelled but nope they want to take money for a year. Sir your plans never mentioned a yearlies subs anywhere and note that in germany a refund is possible within 14 days so please give me my money back , cancel this plan and refund me before we goes to court

Utter scam, I was on a free trial, uninstalled the app from Shopify, and was still charged third party despite never linking importing or using any reviews from this app. Now I've got bills to pay and I can't because money's being taken.