Rich Returns

Exceptional customer order returns & exchanges

4.9 of 5 stars(13 reviews)

Returns on auto-pilot

Instantly offer a self-service return option to your customers. Free up customer support. Increase customer satisfaction. Yay!

Easy Exchanges

Retain more revenue by offering easy exchanges instead of returning orders with our 1-Click exchanges.

Branded Return Portal

Your own returns and exchanges portal in 5 minutes. Fully customizable to your brand and hosted on our robust platform.


About Rich Returns

WHY RICH RETURNS?

  • Ensure GDPR Compliance with a privacy focused partner based in Germany at your side
  • Our extensive experience with Shopify and Shopify Plus merchants makes us your trusted partner for scaling globally
  • Trusted by some of the fastest growing Shopify stores to deliver a seamless experience for returns and exchanges to their customers
  • Built exclusively for Shopify and Shopify Plus with an easy to use experience in mind. Extensive documentation and responsive Support right at your side

ABOUT THE PRODUCT

Our returns management portal & RMA software automates the customer return journey, allowing your customers to return or exchange items easily. Effectively lower the cost & time spent on returns and revenue lost due to slow returns and a bad customer experience. Retain more revenue by allowing users to exchange items easily. Keep a clear overview of your returns, all in one place.

FEATURES

  • works globally (- not US only -)
  • beautiful branded returns portal for your customers
  • dashboard to manage all your returns
  • variant exchanges (Pro Plan)
  • exchange orders (Premium Plan)
  • exclude products
  • customizable emails
  • custom return-reasons
  • custom return period
  • auto-accept returns
  • analytics dashboard
  • restocking & shipping-label fees
  • Multi-Language & Currency support
  • customer photo uploads & staff review (Add-On)
  • CSV Exports (Pro plan)
  • API Access (Plus Plan)
  • GDPR compliant
  • advanced rules (Premium plan), e.g. multiple return periods
  • optional: create automatic Pre-Paid return labels for your customers through EasyPost, Shippo and ShipStation
  • connect with 50+ carriers around the world through EasyPost, Shippo and ShipStation: USPS, FedEx, UPS, DHL, Canada Post, Deutsche Post, Purolator, Asendia, Australia Post, Hermes & more

SHOPIFY PLUS

Built to scale. You’ll be in good company with other Shopify Plus merchants around the world. Contact us directly for more.

CUSTOM PLANS

Looking for more than our regular plans? Reach out to us for a Custom Plan. These can include access to Shopify’s native Gift Cards, custom branded Subdomains, automatic Customs Forms, custom SLAs, signed DPAs and more.

INTEGRATIONS

Intercom, Shippo, USPS, UPS, ShipStation, EasyPost, 50+ carriers through EasyPost, Shippo and ShipStation

WE GOT YOU COVERED

Rich Returns is an alternative to AfterShip Returns Center, Clicksit Return Center, Returnly Returns Manager, Return Magic, Returns Management System, Bold Returns, Automated RMAs, Exchange it, Loop Returns, Happy Returns, Return Logic, Rebound, Narvar, ZigZag

Search terms - return, exchange, rma, return management, returns management, gdpr, ccpa, dpa, customer support, Returns and warranties, Orders and shipping

Integrates with

  • Intercom,
  • Shippo,
  • USPS,
  • UPS,
  • ShipStation,
  • EasyPost

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

See all pricing options

Standard

$9/month

$0.5 per extra return

  • Branded returns portal

  • Works internationally

  • Dashboard & basic Analytics

  • 50+ carriers

  • Notifications

  • 20 returns included per month

Pro

$29/month

$0.5 per extra return

  • All features from STANDARD

  • Variant Exchanges

  • Language customization

  • Business insights: CSV exports

  • 100 returns included per month

Premium

$99/month

$0.5 per extra return

  • All features from PRO

  • Exchange Orders

  • Advanced Rules (up to 10)

  • Intercom integration

  • Preferred support

  • 400 returns included per month

Plus

$199/month

$0.5 per extra return. Larger enterprise plans available.

  • All features from PREMIUM

  • Advanced Rules (up to 20)

  • API access

  • Dedicated support

  • 1000 returns included per month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    8% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Plush Necessities

Rich Returns is a GREAT return management app. I was previously using Return Magic. It served the purposed but had a lot to be desired. There were virtually no updates to the app. It almost felt like it was an abandoned product after Shopify purchased them. Rich Returns is very easy to use. And our productivity on returns have increased dramatically. The search function to find RMAs was very fast. The Exchange for variant feature saves me so much time. I am so happy to have switched. I demo other popular return app sbut what made me decide to purchase Rich Returns was the support. During the trial period, they were quick to resolve issues. Great customer support. And I can see that they will be continuously updating the app to make it even better. Great job guys!

Wolven

We're really impressed by Rich Returns and their developer support. We explored 5 other alternative apps beforehand and they were all either way overpriced or lacked the unique functionality that we needed and were not willing to adapt anything for us. Rich Returns has been adding and adjusting features we request within 24 hours. We highly recommend this app.
-@wolven

STIRPARO Lingerie Stylists

Great app, very easy to install and customize.
I needed something flexible and I found what I was looking for.
Their technical support is a strength, Laura is fantastic, she answers 24/7, always kind, fast and decisive. Any request is handled effectively and competently. This is great, because it allows me to focus on my work and not on the platform.
I am fully satisfied with the choice made.