Rich Returns

Rich Returns

From $19/month. 14-day free trial. Additional charges may apply.
Rating (4.9)
Reviews

About this app

Launched

January 23, 2019

Languages

English

Works with

Shippo, ShipStation, EasyPost, Klaviyo, 85+ Global Carriers, Intercom

Return app that automates your returns, exchanges, refunds, prepaid return labels, and store credit!

Streamline your return process to save time and improve customer satisfaction with our automated returns app. Create a custom-branded returns portal that integrates with your store & allows customers to quickly process returns and exchanges. Easily suggest exchanges instead of returns to recapture lost revenue. Automatically generate prepaid return labels from 50+ carriers worldwide. Keep your customers informed throughout the entire returns and exchanges process with automated email updates.

Streamline your return process to save time and improve customer satisfaction with our automated returns app. Create a custom-branded returns portal that integrates with your store & allows customers to quickly process returns and exchanges. Easily suggest exchanges instead of returns to recapture lost revenue. Automatically generate prepaid return labels from 50+ carriers worldwide. Keep your customers informed throughout the entire returns and exchanges process with automated email updates. more
  • Self-service custom-branded return page to save merchants return processing time
  • Automate shipping return labels to make the entire process smooth for customers
  • Set up automated rules to accommodate your return policy and exchange terms
  • Keep your customers updated and happy with automated email notifications
  • Easily integrate into your business processes like ERP, IMS, CRM, & 3PL systems

Pricing

14-day free trial

Standard

$19/month

Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync

  • 10 monthly returns ($1 per extra return)
  • Branded Returns Portal
  • Automated Prepaid Return Labels
  • Customer Notifications
  • Custom Return Reasons

Pro

$39/month

Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business

  • 50 monthly returns ($0.75 per extra return)
  • All Standard Features
  • Variant Exchanges
  • Analytics Dashboard
  • Language Customization
  • CSV Export

Premium

$99/month

Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges

  • 100 monthly returns ($0.5 per extra return)
  • All Pro Features
  • Advanced Rules (10 included)
  • Reports & Trends
  • Auto-Refunds
  • Automatic Exchanges

Plus

$199/month

Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience

  • 500+ monthly returns (larger plans available)
  • All Premium Features
  • Custom Domain
  • International Labels
  • Auto-Tracking
  • API Access
  • Audit Log

Standard

$19/month

Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync

  • 10 monthly returns ($1 per extra return)
  • Branded Returns Portal
  • Automated Prepaid Return Labels
  • Customer Notifications
  • Custom Return Reasons

Pro

$39/month

Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business

  • 50 monthly returns ($0.75 per extra return)
  • All Standard Features
  • Variant Exchanges
  • Analytics Dashboard
  • Language Customization
  • CSV Export

Premium

$99/month

Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges

  • 100 monthly returns ($0.5 per extra return)
  • All Pro Features
  • Advanced Rules (10 included)
  • Reports & Trends
  • Auto-Refunds
  • Automatic Exchanges

Plus

$199/month

Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience

  • 500+ monthly returns (larger plans available)
  • All Premium Features
  • Custom Domain
  • International Labels
  • Auto-Tracking
  • API Access
  • Audit Log

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

65 reviews

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
October 18, 2022

We have been using Rich Returns for a couple weeks now and so far, so good! We are on the basic plan and while it does not accommodate exchanges, it does expedite the entire return process and makes refunds very simple! The support team has been very helpful and quick to respond which is great. We are hoping for a few updates to the app that will make Rich Returns even more competitive with larger, more popular return apps, but all in all this has been a great app to get our returns organized, in one place, and to expedite the process. Highly Recommend!

Lizard Tail Belts
United States
25 days using the app
Rich Returns & Exchanges replied October 20, 2022

Welcome to Rich Returns! We're glad that you're having a great start to enjoying our platform and the automated returns process! Let us know how else we can continue to help.

August 10, 2023

People, you must use this. It pays for itself over and over and over if you have any type of customer service in the area of returns. Set the rules, go do something else that makes money instead of paying someone to handle it and watch returns AND exchanges automate. It's awesome.

The Candleberry® Candle Company
United States
About 3 years using the app
Rich Returns & Exchanges replied August 17, 2023

Thank you for the 5-star review. We really appreciate your feedback about how the allows merchants to focus on real money-making tasks instead of manually processing reviews. Thank you again!

May 12, 2023

I recently started using Rich Returns app for my e-commerce store. The setup was incredibly easy and I was able to get it up and running quickly. I especially appreciated the multilingual features.

The return portal itself is well-designed, with plenty of branding options to help me maintain a consistent brand image. It's also easy to use, which I know my customers appreciate.

Whenever I've needed assistance, the customer support team has been very responsive and helpful.

Laiffii.com
Finland
2 months using the app
Rich Returns & Exchanges replied May 12, 2023

Thank you so much for your five star review! We are thrilled that you have been able to get the Rich Returns app up and running quickly with its easy setup and appreciate the fact that you took note of its multilingual features. We are also glad that you found the return portal to be well-designed and the customer support team to be responsive and helpful. Your kind words are much appreciated. If there's anything else we can help with, please let us know.

October 27, 2022

Great app, really friendly to use and the price is really good compared to others on the market. Andrej's help from the customer team has been superb and accurate every time we need assistance with something. Thank you!

Vaja
United States
6 months using the app
November 17, 2022

This app has a lot of flexibility built in for varied business workflows. And if you need some customization, it'll allow you to create custom "rules." I love the flexibility and branding it offers. Plus, it's easy to use. Customer service is very responsive as well, which matters significantly in tech.

M&H Uniforms
United States
About 1 year using the app

About this app

Launched

January 23, 2019

Languages

English

Works with

Shippo, ShipStation, EasyPost, Klaviyo, 85+ Global Carriers, Intercom

Built by Rich Returns & Exchanges

About Rich Returns & Exchanges

4.9 average rating

4 years building apps for the Shopify App Store

Support

Send a message

hello@richcommerce.co

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