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Rich Returns

Rich Returns

by Rich Commerce

Exceptional return management software

4.9 of 5 stars(20 reviews)
From $9/month. 7-day free trial. Additional charges may apply.
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Returns on auto-pilot

Free up support inquiries by providing a self-service return option to your customers. And the best thing? Customers love it.

Branded portal

Set up in 5 minutes, fully customizable to your brand and hosted on our robust platform. With pricing as flexible as it gets.

Create trust

Issue Pre-Paid return labels for your customers for a seamless experience. Connect with 50+ carriers around the world.

About Rich Returns

RESPONSIVE, GLOBAL SUPPORT

World-class support team at your side.

TRUSTWORTHY

Trusted by the fastest growing Shopify stores to deliver a seamless returns-experience to their customers. In eCommerce since 2006.

OUR MISSION

We at Rich Commerce strive to bring enterprise grade automation to eCommerce merchants of all sizes. By 2025 we will help 1.000.000 eCommerce merchants to make more money with their existing stores through more efficiency in their processes. With Rich Returns we dramatically lower your time and cost for handling returns while delivering an exceptional returns center experience for your customers. Our returns management portal & RMA software works like magic. Offer your customers an exceptional post-purchase experience.

FEATURES

  • Built exclusively for Shopify and Shopify Plus merchants
  • works globally (- not US only -)
  • Multi-Language & Currency support
  • Create Pre-Paid return labels for your customers
  • Connect with 50+ carriers around the world through Shippo and ShipStation: USPS, FedEx, UPS, DHL, Canada Post, Deutsche Post, Purolator, Asendia, Australia Post, Hermes & more
  • beautiful branded returns portal for your customers
  • dashboard to manage all your returns
  • analytics dashboard
  • variant exchanges (Pro Plan)
  • exchange orders (Premium Plan)
  • exclude products
  • customizable emails
  • custom return-reasons
  • custom return period
  • auto-accept returns
  • restocking & shipping-label fees
  • customer photo uploads & review (Add-On)
  • CSV Exports (Pro plan)
  • using Intercom? Put Rich Returns right into your Intercom-widget
  • GDPR compliant (see below for details - we are privacy freaks)
  • Worldclass support

SHOPIFY PLUS

Our experience with Plus merchants makes us your trusted partner for going global with your brand. Contact us directly for more.

GDPR

We have been dealing with GDPR before GDPR was even a thing and are more than committed to take data privacy serious. If you require a signed DPA just send us a message and we'll set you up. We are located in Munich (Germany). All our customer data is hosted in the EU. We select and screen each and every technology partner we use in great detail.

ABOUT

Our team has been in eCommerce since 2006. We went from cutting-edge academic research in e-commerce and mobile-commerce to building massive multichannel online-stores. Since then we are focused on bringing the best tools that helped us scale our business to merchants worldwide. Cheers to a bright future together in the eCommerce space!

WE GOT YOU COVERED

Rich Returns is a great native replacement for AfterShip Returns Center, Clicksit Return Center, Returnly Returns Manager, Return Magic, Returns Management System, Bold Returns, Automated RMAs, Exchange it, Loop

Integrates with

  • Intercom,
  • Shippo,
  • USPS,
  • UPS,
  • DHL,
  • ShipStation

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

See all pricing options
Standard

$9/month

$0.5 per extra return

  • Branded returns portal

  • Works internationally

  • Dashboard & basic Analytics

  • 50+ carriers

  • Notifications

  • 20 returns included per month

Pro

$29/month

$0.5 per extra return

  • All features from STANDARD

  • Variant Exchanges

  • Language customization

  • Business insights: CSV exports

  • 100 returns included per month

Premium

$99/month

$0.5 per extra return

  • All features from PRO

  • Exchange Orders

  • Advanced Rules (up to 10)

  • Intercom integration

  • Preferred support

  • 400 returns included per month

Plus

$199/month

$0.5 per extra return. Larger enterprise plans available.

  • All features from PREMIUM

  • Advanced Rules (up to 20)

  • API access (coming soon)

  • Dedicated support

  • 1000 returns included per month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    95% of ratings are 5 stars
    (19)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    5% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 20 reviews

Most recent reviews

Billy

Rating
5 of 5 stars
Posted
March 20, 2020

I really like this app. It's unique, easy to use and does its job well. We save a lot of time handling returns this way. Also the customer service was faster than I expected. They were very good with getting back to me quickly and instantly fixing what I wanted. They were also good with clarification and honesty on the stuff they could not fix. I'll definitely be continuing to use them in the future. Great technical customer support is rare looking at other apps.

Vape Liquids & Juices

Rating
5 of 5 stars
Posted
February 17, 2020

Always adding new features and has great customer service :). They are very invested in customer satisfaction. Thanks Johannes for helping us multiple times with qick support.

Shop Urban Flair

Rating
5 of 5 stars
Posted
January 27, 2020

Very easy to configure, even for the novice. Templates, custom options and look of the return portal are terrific to get up and running quickly and efficiently. Plus, the support is outstanding.

View all reviews