Rich Returns

Rich Returns

by Rich Commerce

Exceptional return management software

4.0 of 5 stars(1 review)

Returns on auto-pilot

Free up support inquiries by providing a self-service return option to your customers. And the best thing? Customers love it.

Branded portal

Set up in 5 minutes, fully hosted on our robust platform and customized to your brand. With pricing as flexible as it gets.

Integrate with Intercom

Using chat? Put your returns right into the Intercom chat widget on your site. Make customers love you while saving $$.

About Rich Returns

Our mission

Rich Returns is a product of Rich Commerce. We at Rich Commerce strive to bring enterprise grade automation to e-commerce merchants of all sizes. By 2025 we will help 1.000.000 e-commerce merchants to make more money with their existing stores through more efficiency in their processes. With Rich Returns we hope to dramatically lower your time and cost for handling returns while delivering an exceptional return-experience for your customers.


  • works worldwide (not US only)
  • GDPR compliant (see below for details - we are privacy freaks)
  • fully hosted return portal for your customers
  • customize the portal to match your brand
  • be ready for mobile-commerce with our mobile-ready portal
  • smart return settings like return-reasons and custom return-timeframes
  • beautiful dashboard to manage all your returns
  • customize email notifications for customers
  • custom email-sender address to further align with your brand
  • using Intercom? Put Rich Returns right into your Intercom-widget with our Intercom app
  • FREE 14 day trial - And after: no fixed costs - pay as you grow

Coming next

  • analytics dashboard to review return performance
  • shipping label integration
  • subdomains
  • integrations
  • a lot more...


Rich Commerce's founder Phil is a shareholder in, a GDPR compliance software company for businesses. We have been dealing with GDPR even before GDPR was a thing and are more than committed to take data privacy serious. If you require a signed DPA just send us a message and we'll set you up. We are located in Munich (Germany). All our customer's data is hosted in the EU. We select and screen each and every technology partner we use in great detail. Being serious about privacy online is not some marketing fluff. It should be taken serious at every level of a company.

Enterprise plans

Enterprise plans are available. Please see our pricing page for more details.


Our team has been in e-commerce since 2006. We went from cutting-edge academic research in e-commerce and mobile-commerce to building massive multichannel online-stores in the fitness space. Since then we are focused on bringing the best tools that we built for ourselves and helped us scale our business to merchants worldwide. Cheers to a bright future in the e-commerce space!

Integrates with

  • Intercom

See the app in action

Explore how the app works in an example store.

View example store

Media gallery


Free to install

FREE 14 DAY TRIAL. After that pay as your grow. No fixed fees. $0.50 per return. As flexible as it gets.

Overall rating
4.0 of 5 stars
Based on 1 review

  • 5 of 5 stars
    0% of ratings are 5 stars
  • 4 of 5 stars
    100% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


I am happy to say that support has gotten back to me and was able to resolve my inquiries. Things are definitely getting better and I am happy to change my review. Now the only thing is the app performance itself. Hopefully it works perfectly because so far I love how the app looks overall.

Update 2/28/2019

Unfortunately I had to uninstall the app because no one has replied to any of my emails. As nice and easy as the app is and it's reasonable pricing, these developers who created the app don't exist.

Why bother creating an app if you are not going to help your customers??? It's your lost!

Original Post: 2/26/2019

The app itself is extraordinary. Very easy to navigate. I haven't used it yet but when I get the chance, hopefully it works as promised.

My only problem and concern is that customer service does not exist! I message them over a month ago and they never replied, so they only get 3 stars.