Rich Returns

WHY RICH RETURNS?

• Ensure GDPR Compliance with a privacy focused partner based in Germany at your side
• Our extensive experience with Shopify and Shopify Plus merchants makes us your trusted partner for scaling globally
• Trusted by some of the fastest growing Shopify stores to deliver a seamless experience for returns and exchanges to their customers
• Built exclusively for Shopify and Shopify Plus with an easy to use experience in mind. Extensive documentation and responsive Support right at your side

ABOUT THE PRODUCT

Our returns management portal & RMA software automates the customer return journey, allowing your customers to return or exchange items easily. Effectively lower the cost & time spent on returns and revenue lost due to slow returns and a bad customer experience. Retain more revenue by allowing users to exchange items easily. Keep a clear overview of your returns, all in one place.

FEATURES

• works globally (- not US only -)
• beautiful branded returns portal for your customers
• dashboard to manage all your returns
• variant exchanges (Pro Plan)
• exchange orders (Premium Plan)
• exclude products
• customizable emails
• custom return-reasons
• custom return period
• auto-accept returns
• analytics dashboard
• restocking & shipping-label fees
• Multi-Language & Currency support
• customer photo uploads & staff review (Add-On)
• CSV Exports (Pro plan)
• API Access (Plus Plan)
• GDPR compliant
• advanced rules (Premium plan), e.g. multiple return periods
• optional: create automatic Pre-Paid return labels for your customers through EasyPost, Shippo and ShipStation
• connect with 50+ carriers around the world through EasyPost, Shippo and ShipStation: USPS, FedEx, UPS, DHL, Canada Post, Deutsche Post, Purolator, Asendia, Australia Post, Hermes & more

SHOPIFY PLUS

Built to scale. You’ll be in good company with other Shopify Plus merchants around the world. Contact us directly for more.

CUSTOM PLANS

Looking for more than our regular plans? Reach out to us for a Custom Plan. These can include access to Shopify’s native Gift Cards, custom branded Subdomains, automatic Customs Forms, custom SLAs, signed DPAs and more.

INTEGRATIONS

Intercom, Shippo, USPS, UPS, ShipStation, EasyPost, 50+ carriers through EasyPost, Shippo and ShipStation

WE GOT YOU COVERED

Rich Returns is an alternative to AfterShip Returns Center, Clicksit Return Center, Returnly Returns Manager, Return Magic, Returns Management System, Bold Returns, Automated RMAs, Exchange it, Loop Returns, Happy Returns, Return Logic, Rebound, Narvar, ZigZag

Search terms - return, exchange, rma, return management, returns management, gdpr, ccpa, dpa, customer support, Returns and warranties, Orders and shipping