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Rich Returns

Rich Returns

by Rich Commerce

Exceptional return management software

4.5 of 5 stars(2 reviews)
From $9/month. 7-day free trial. Additional charges may apply.
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Returns on auto-pilot

Free up support inquiries by providing a self-service return option to your customers. And the best thing? Customers love it.

Branded portal

Set up in 5 minutes, fully customizable to your brand and hosted on our robust platform. With pricing as flexible as it gets.

Create trust

Issue Pre-Paid return labels for your customers for a seamless experience. Connect with 50+ carriers around the world.

About Rich Returns

RESPONSIVE, GLOBAL SUPPORT TEAM

World-class support team based in the USA, Canada, and Europe.

TRUSTWORTHY

Trusted by the fastest growing Shopify stores to deliver a seamless returns-experience to their customers. In e-commerce since 2006.

OUR MISSION

We at Rich Commerce strive to bring enterprise grade automation to e-commerce merchants of all sizes. By 2025 we will help 1.000.000 e-commerce merchants to make more money with their existing stores through more efficiency in their processes. With Rich Returns we dramatically lower your time and cost for handling returns while delivering an exceptional returns center experience for your customers. Our returns management portal & RMA software works like magic. Offer your customers an exceptional post-purchase experience.

FEATURES

  • works worldwide (not US only)
  • Create Pre-Paid return labels for your customers
  • Connect with 50+ carriers around the world, including USPS, FedEx, UPS, DHL, Canada Post, Deutsche Post, Purolator, Asendia, Australia Post, Hermes, Sendle, and more (through Shippo)
  • beautiful return portal for your customers (looks great on mobile as well)
  • fully customize the portal to match your brand
  • dashboard to manage all your returns
  • exclude products or categories
  • customizable email notifications
  • custom return-reasons
  • custom return period for returns
  • auto-accept return-requests
  • ...and more advanced return settings
  • using Intercom? Put Rich Returns right into your Intercom-widget
  • GDPR compliant (see below for details - we are privacy freaks)

GDPR

Rich Commerce's founder Phil is a shareholder in ZenComply.com, a GDPR compliance software company for businesses. We have been dealing with GDPR even before GDPR was a thing and are more than committed to take data privacy serious. If you require a signed DPA just send us a message and we'll set you up. We are located in Munich (Germany). All our customer's data is hosted in the EU. We select and screen each and every technology partner we use in great detail.

ENTERPRISE PLANS

Enterprise plans are available. Please see our pricing page for more details.

ABOUT

Our team has been in e-commerce since 2006. We went from cutting-edge academic research in e-commerce and mobile-commerce to building massive multichannel online-stores. Since then we are focused on bringing the best tools that helped us scale our business to merchants worldwide. Cheers to a bright future together in the e-commerce space!

WE GOT YOU COVERED

Rich Returns is a great native replacement for AfterShip Returns Center, Clicksit Return Center, Returnly Returns Manager, Return Magic, Returns Management System, Bold Returns, Automated RMAs and Returns, Exchange it.

Integrates with

  • Intercom,
  • Shippo,
  • USPS,
  • UPS,
  • FedEx,
  • DHL

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

See all pricing options
Standard

$9/month

or $7.50/month billed at $90 once per year

$0.5 per extra return

  • 20 returns included per month

  • Dashboard to manage returns

  • Branded returns page

  • Works internationally

  • 50+ carriers

  • Notifications

  • A+ Support

Pro

$29/month

or $24.17/month billed at $290 once per year

$0.5 per extra return

  • 100 returns included per month

  • Dashboard to manage returns

  • Branded returns page

  • Works internationally

  • 50+ carriers

  • Notifications

  • A+ Support

Premium

$99/month

or $82.50/month billed at $990 once per year

$0.5 per extra return

  • 400 returns included per month

  • Dashboard to manage returns

  • Branded returns page

  • Works internationally

  • 50+ carriers

  • Notifications

  • A+ Support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.5 of 5 stars
 Based on 2 reviews

  • 5 of 5 stars
    50% of ratings are 5 stars
    (1)
  • 4 of 5 stars
    50% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 2 reviews

Most recent reviews

Fit Co.

Rating
5 of 5 stars
Posted
July 17, 2019

I used this app to move our current manual process of processing returns via customer-service to an automated system.

I really like how easy the app makes this process. I am not very technical to say the least and yet the interface is super simple in customizing all the settings to our liking. We sell luxury products so we want to provide extra service for our customers with a pre paid return label which I could setup through the app as well.

Thumbs up for the amazing support that helped me with an issue I faced.

LUNA-CASES

Rating
4 of 5 stars
Last edited
March 5, 2019

I am happy to say that support has gotten back to me and was able to resolve my inquiries. Things are definitely getting better and I am happy to change my review. Now the only thing is the app performance itself. Hopefully it works perfectly because so far I love how the app looks overall.

Update 2/28/2019

Unfortunately I had to uninstall the app because no one has replied to any of my emails. As nice and easy as the app is and it's reasonable pricing, these developers who created the app don't exist.

Why bother creating an app if you are not going to help your customers??? It's your lost!

Original Post: 2/26/2019

The app itself is extraordinary. Very easy to navigate. I haven't used it yet but when I get the chance, hopefully it works as promised.

My only problem and concern is that customer service does not exist! I message them over a month ago and they never replied, so they only get 3 stars.

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