Reviews (91)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
February 24, 2025

I have been using this app for several years. They are constantly improving and adding new features. Their support is also very responsive if any issues arise. Happy to give this 5-star review!

Puzzle Ring Store
United States
About 4 years using the app
January 16, 2025

We've been long-time customers of Rich Returns and couldn’t be happier with their service. The platform is reliable, easy to use, and has streamlined our returns process in ways we couldn’t have imagined.

The team behind Rich Returns is absolutely fantastic—always professional, friendly, and quick to assist with any questions or needs. Over the years, we’ve never encountered any issues, which ...

Combat Iron Apparel Co.
United States
Over 2 years using the app
November 20, 2024

we've been using rich returns for several years now, there has been some improvements the last few months and we are using the app with our shopify shop much more now. The customer service is always really helpful and you receive answers in a speedy manor. so if you ever have a problem, can't find a speicific setting or just have some feedback in general, you can be sure you'll receive help from ...

UND GRETEL
Germany
About 4 years using the app
February 28, 2025

Anrej and the team are incredibly responsive to questions regarding functionality or troubleshooting. We have been using Rich Returns for several months now and are impressed with all it can do. This has grown our exchange program, helped us retain customers and revenue, and cut down on workload and errors internally. I researched several competitors before deciding on Rich Returns and am very ...

Shop Cadets
United States
5 months using the app
December 9, 2024

I’ve had such a great experience using the Rich Returns & Exchanges app! It’s super easy to use and has everything we need to handle returns and exchanges smoothly. Their customer support is amazing—always quick to respond and super helpful whenever we have questions. The app integrates perfectly with Shopify, which has made managing everything so much easier. Highly recommend this app to anyone ...

MarCella瑪榭
Taiwan
2 months using the app
December 5, 2024

Excellent app, great features. The customer service is very responsive and helpful, definitely recommend!

A.W.A.K.E. MODE
United Kingdom
Over 3 years using the app
October 28, 2024

A really nice tool to have on your shop ! With a lot of customizations and a very helpful and friendly support. It is a must have for any companies.

etnies-eu
Switzerland
4 months using the app
December 5, 2024

Great support, very helpful and responsive :)

Karl Marc John
France
About 5 years using the app
November 14, 2024

Great support and service. Support team always quick to help and find solutions.

Peel
United States
About 1 month using the app
July 25, 2024

Very helpful! Extremely quick to respond. Very knowledgeable and super friendly. I was using a different returns app and I cancelled it. Customer service did not even come close to what I have received here.

falcon park
United States
Almost 4 years using the app
Rich Returns & Exchanges replied September 20, 2024

We take pride in our customer support! Glad to hear you've had a positive experience. Thanks for your review :)