Rich Returns & Exchanges
- Pricing
-
From $19/month. Free trial available.
- Rating
- 4.5 (78)
- Developer
- Rich Returns & Exchanges
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Automate returns & exchanges. Convert refunds to revenue with self-service returns.
Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations.
- Self-service portal on your domain: branded, mobile-friendly, no login required.
- Shop App integration (US merchants): much more returns retained as revenue.
- Rule Builder: Automate eligibility, approvals, refund logic, fees, and labels
- Prepaid return labels from 50+ carriers: UPS, Shippo, EasyPost, ShipStation.
- Exchange-first flows: incentivize swaps and store credit over refunds.
Languages
English
Works with
- Customer accounts
- EasyPost
- Gorgias
- Klaviyo
- Shippo
- ShipStation
- Shop Minis
Categories
Return options
Pricing
Standard
$19 / month
Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync
Features
- 10 monthly returns ($1 per extra return)
- Branded Returns Portal
- Automated Prepaid Return Labels
- Customer Notifications
- Custom Return Reasons
30-day free trial
Pro
$39 / month
Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business
Features
- 50 monthly returns $0.75 per extra
- All Standard Features
- Variant Exchanges
- ResolutionHub
- Analytics
- Multi-Language Portal
- CSV Export
30-day free trial
Premium
$99 / month
Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges
Features
- 100 monthly returns $0.5 per extra
- All Pro Features
- Advanced Rules (10 included)
- Reports & Trends
- Auto-Refunds
- Automatic Exchanges
30-day free trial
Enterprise Plus
$199 / month
Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience
Features
- 500+ monthly returns (scalable)
- All Premium Features
- Custom Domain
- International Labels
- Auto-Tracking
- API Access
- Stripe Integration
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (78)
UPDATE 6/9/25
We have not had a reply from support in a week. The ongoing issues have not been resolved and support has gone radio silent. Only thing worse than app issues is unresponsive and unhelpful support.
App used to be great with great support. Has really gone down hill recently. They make changes without notification which impact the customer experience. Live chat does not function properly, which slows our ability to get resolutions. We are on the hunt for a replacement.
Rich Returns has been super helpful, and their support team actually responds—which is huge when you're adding an app to your store. It's been a great tool, especially for a business like ours.
I have been using this app for several years. They are constantly improving and adding new features. Their support is also very responsive if any issues arise. Happy to give this 5-star review!
Support
App support provided by Rich Returns & Exchanges.
Resources
Developer
AppHub LLC, 116 Huntington Avenue, 15th Floor, Boston, MA, 02116, US
Launched
January 23, 2019
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