Rich Returns & Exchanges

We have been using Rich Returns for just under 2 years and find the portal very efficient both for CS agents and our customers. The team has always been on hand to offer quick support and is receptive to optimisation and suggestions we have given!

Très satisfaits de cette application pour la gestion et l'analyse de nos retours. Facile d'utilisation et support efficace

The support was very helpful as we request a new feature and it works perfectly. This new fonctionality really facilitate our day to day tasks in terms of exchange procedure.

Very Nice app. For our purpose the best return app in the app store right now.
What really stands out is the support. Thanks Andrej for your help whenever I contact you.

An excellent app that seems to constantly be improving. I tried a few other apps prior to Rich Returns and was pretty peeved to set them all of the way up only to find out that they didn’t have features such as automatic label creation or email notifications.

Overall this is an excellent app and the support from the developer is stellar. 5/5 hands-down – thanks for all of your help, Phil!

We finally found an app that would allow us to modify the process exactly as we need it. Customer support has also been quick and helpful.

Rich returns has been helpful and support answers back \ which is the most important thing when installing an app on your precious store. Great for small businesses.

We had a small technical issue, Osmand was available on the chat right away to support us! Turns out we had a small settings issue that Osmand quickly helped us discover. This app works very well for us!

The customer support is WONDERFUL!

A good way for us to do return and also get customer return data that we can analyse to improve our products for the future. Their customer support team has been very helpful as well.

Rich Returns is a GREAT return management app. I was previously using Return Magic. It served the purposed but had a lot to be desired. There were virtually no updates to the app. It almost felt like it was an abandoned product after Shopify purchased them. Rich Returns is very easy to use. And our productivity on returns have increased dramatically. The search function to find RMAs was very fast. The Exchange for variant feature saves me so much time. I am so happy to have switched. I demo other popular return app sbut what made me decide to purchase Rich Returns was the support. During the trial period, they were quick to resolve issues. Great customer support. And I can see that they will be continuously updating the app to make it even better. Great job guys!