Reviews (92)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
June 28, 2023

Andrej has been super speedy, helpful and personable with support needs. Overall we appreciate the features of this app and it allows us to manage large volume returns with ease.

Sun Outdoors - Uniforms
United States
Almost 2 years using the app
Rich Returns & Exchanges replied July 3, 2023

First, thank you for being a valued user for over 11 months! Thank you so much for giving our returns app a 5-star rating. We are so glad to hear that Andrej has been speedy, helpful, and personable with your support needs. We appreciate your positive feedback on the features our app offers, and it's great to hear that it lets you manage large volume returns with ease.

January 5, 2021

Rich Returns is a GREAT return management app. I was previously using Return Magic. It served the purposed but had a lot to be desired. There were virtually no updates to the app. It almost felt like it was an abandoned product after Shopify purchased them. Rich Returns is very easy to use. And our productivity on returns have increased dramatically. The search function to find RMAs was very fast. The Exchange for variant feature saves me so much time. I am so happy to have switched. I demo other popular return app sbut what made me decide to purchase Rich Returns was the support. During the trial period, they were quick to resolve issues. Great customer support. And I can see that they will be continuously updating the app to make it even better. Great job guys!

Plush Necessities
United States
Almost 2 years using the app
March 24, 2021

We have been using Rich Returns for about a year and we are really happy about it. It's not too expensive and it has all the features we need to run a medium big Shopify store. I would recommend this app!

Sapatos
Norway
Over 1 year using the app
December 9, 2019

Super happy & impressed not only with the Rich Returns app but with the support of Phil! Photo uploads feature is definitely shining above many return apps!

Ekster®
United States
Over 1 year using the app
Edited March 16, 2021

Rich Returns has simplified our returns process. Its easy to set up & use and looks great. Good support!

Piyama
Australia
Over 1 year using the app
Edited May 12, 2023

Très bonne application pour les retours et les échanges. Ils sont à l’écoute de leurs clients et il nous réponde rapidement pour nos questions.
Very good application for returns and exchanges. They listen to their customers and respond quickly to our questions.

Sportive Plus
Canada
Over 1 year using the app
Rich Returns & Exchanges replied May 12, 2023

Thank you so much for your 5 star rating! We are thrilled to hear that you have had a great experience with our returns and exchanges app. We appreciate that you recognize our high level of customer service!

December 1, 2021

The team over at Rich Returns is amazing. Super helpful and fast!
The app has allowed us to make a very simple exchange platform for our customers. A+

Aya Healthcare
United States
Over 1 year using the app
August 3, 2021

Good app. Suggested a change that would make things much better. They accepted the feedback, made the change and showed me how to utilize it. Great support from Laura.

BigTopShirtShop.com
United States
About 1 year using the app
October 20, 2022

The best returns system we have used so far on Shopify! The customer care is brilliant too! Thank you!

Oh Hello Clothing
Ireland
About 1 year using the app
November 23, 2021

Rich returns has been helpful and support answers back \ which is the most important thing when installing an app on your precious store. Great for small businesses.

VETCHY
United States
About 1 year using the app