Reviews (92)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
Edited December 13, 2019

I am happy to say that support has gotten back to me and was able to resolve my inquiries. Things are definitely getting better and I am happy to change my review. Now the only thing is the app performance itself. Hopefully it works perfectly because so far I love how the app looks overall.

LUNA-CASES
United States
10 months using the app
January 13, 2023

5 stars for excellent customer service and willingness to go the extra mile to help you out. They are prompt and courteous and will help you troubleshoot.

We have the pro plan, so there are only a few bells and whistles, but it does what we need, and we can't complain about that.

Cognative MTB®
United States
9 months using the app
March 15, 2021

We used a few return apps before landing at Rich Returns and I reallllllly like the customizability of this platform as well as the support!!! Could use a feature, but they're on it and I really like how we can upgrade and control our returns, charge restocking fees, receive photos from returns, and more. Great app, highly recco! Works great.

It's Juliet
United States
8 months using the app
May 12, 2023

I recently started using Rich Returns app for my e-commerce store. The setup was incredibly easy and I was able to get it up and running quickly. I especially appreciated the multilingual features.

The return portal itself is well-designed, with plenty of branding options to help me maintain a consistent brand image. It's also easy to use, which I know my customers appreciate.

Whenever I've needed assistance, the customer support team has been very responsive and helpful.

Laiffii.com
Finland
7 months using the app
Rich Returns & Exchanges replied May 12, 2023

Thank you so much for your five star review! We are thrilled that you have been able to get the Rich Returns app up and running quickly with its easy setup and appreciate the fact that you took note of its multilingual features. We are also glad that you found the return portal to be well-designed and the customer support team to be responsive and helpful. Your kind words are much appreciated. If there's anything else we can help with, please let us know.

January 10, 2023

The work done by Andrej on helping us complete the set up was fantastic. We are excited to see a change in how we do customer service.

Wuffes
United States
7 months using the app
May 23, 2023

Great ease of use, very available to connect with questions. Looks for solutions. My clients have been very happy with Rich Returns. Its intended growth path looks great!

Raffi Online
United States
6 months using the app
Rich Returns & Exchanges replied May 25, 2023

Thank you for the 5-star rating! We really appreciate the kind words about our returns app and level of service. Your clients have been happy with Rich Returns, which makes us very proud. Thank you again for your great review!

October 27, 2022

Great app, really friendly to use and the price is really good compared to others on the market. Andrej's help from the customer team has been superb and accurate every time we need assistance with something. Thank you!

Vaja
United States
6 months using the app
March 5, 2025

Rich Returns has amazing customer service and is really easy to setup :).

Belly Bandit
United States
July 26, 2021

This app has made our exchange/return process much smoother and easier for customers and staff! Great customer support too.

Assef's
Australia
4 months using the app
Rich Returns & Exchanges replied July 28, 2021

We are so glad to have you onboard!

Thanks so much for taking the time and effort to leave a review. It’s wonderful to know we can help your store with its returns.

We'll make sure to let everyone on the support team know ❤️ You put a big smile on their faces all the way from Australia!

May 4, 2020

Awesome app! it is very easy to use and there are lots of different features available. The customer service is very fast, friendly and helpful.
So even if we had some trouble or missing features, the customer service acted promptly to find a workaround with us immediately or considered to add features in the future.

So by now we just went online with the app, we do not have had the chance to test e.g. the analytics feature by now, but as the rest works perfectly I cannot imagine that there will be any problems. :-)

www.laimer.bz
Italy
3 months using the app