Rich Returns & Exchanges
- Pricing
-
From $19/month. Free trial available.
- Rating
- 4.5 (79)
- Developer
- Rich Returns & Exchanges
Featured images gallery
Make returns simple: automatic refunds, exchanges, store credit, labels, and Shop app integration
Save time and keep customers happy with easy returns and exchanges. Create a branded return portal that connects to your store and the Shop app. Let shoppers handle returns fast and swap products instead of asking for refunds. Print prepaid return labels from 100+ carriers. Send automatic emails so customers always know what’s happening.
- Easy, branded return portal for faster processing
- Mobile returns through the Shop app
- Automatic rules and emails for returns and exchanges
- Prepaid shipping labels for smooth returns
- Connect with systems like ERP, IMS, CRM, and 3PL
Languages
English
Works with
- Customer accounts
- Shippo
- ShipStation
- EasyPost
- Klaviyo
- Shop Minis
- Stripe
Categories
Return options
Pricing
Standard
$19 / month
Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync
- 10 monthly returns ($1 per extra return)
- Branded Returns Portal
- Automated Prepaid Return Labels
- Customer Notifications
- Custom Return Reasons
30-day free trial
Pro
$39 / month
Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business
- 50 monthly returns $0.75 per extra
- All Standard Features
- Variant Exchanges
- ResolutionHub
- Analytics
- Multi-Language Portal
- CSV Export
30-day free trial
Premium
$99 / month
Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges
- 100 monthly returns $0.5 per extra
- All Pro Features
- Advanced Rules (10 included)
- Reports & Trends
- Auto-Refunds
- Automatic Exchanges
30-day free trial
Plus
$199 / month
Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience
- 500+ monthly returns (scalable)
- All Premium Features
- Custom Domain
- International Labels
- Auto-Tracking
- API Access
- Stripe Integration
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (79)
We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.
I have been using this app for several years. They are constantly improving and adding new features. Their support is also very responsive if any issues arise. Happy to give this 5-star review!
UPDATE 6/9/25
We have not had a reply from support in a week. The ongoing issues have not been resolved and support has gone radio silent. Only thing worse than app issues is unresponsive and unhelpful support.
App used to be great with great support. Has really gone down hill recently. They make changes without notification which impact the customer experience. Live chat does not function properly, which slows our ability to get resolutions. We are on the hunt for a replacement.
Support
App support provided by Rich Returns & Exchanges.
Resources
Developer
AppHub LLC, 116 Huntington Avenue, 15th Floor, Boston, MA, 02116, US
Launched
January 23, 2019
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