Rich Returns & Exchanges
- Pricing
-
From $19/month. Free trial available.
- Rating
- 4.6 (83)
- Developer
- Rich Returns & Exchanges
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Simplify returns: automated refunds, exchanges, store credit, prepaid labels, & Shop app integration
Streamline your returns & exchanges to save valuable time and improve customer satisfaction. Create a custom-branded returns portal that directly integrates with your store & the Shop app, allowing customers to process returns and exchanges quickly. You can suggest exchanges instead of returns to recapture potential lost revenue. Automatically generate prepaid return labels from 100+ carriers worldwide. Keep your customers informed with automated emails.
- Self-service, custom-branded return portal to reduce return processing time
- Offer a mobile-first experience with returns in Shop App checkout
- Automate rules & emails for your return policy, exchange terms, and updates.
- Automate shipping return labels to make the entire process smooth for customers
- Easily integrate into your business processes like ERP, IMS, CRM, & 3PL systems
Languages
English
Works with
- Customer accounts
- Shippo
- ShipStation
- EasyPost
- Klaviyo
- Shop Minis
- Stripe
Categories
Return options
Pricing
Standard
$19 / month
Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync
- 10 monthly returns ($1 per extra return)
- Branded Returns Portal
- Automated Prepaid Return Labels
- Customer Notifications
- Custom Return Reasons
30-day free trial
Pro
$39 / month
Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business
- 50 monthly returns $0.75 per extra
- All Standard Features
- Variant Exchanges
- ResolutionHub
- Analytics
- Multi-Language Portal
- CSV Export
30-day free trial
Premium
$99 / month
Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges
- 100 monthly returns $0.5 per extra
- All Pro Features
- Advanced Rules (10 included)
- Reports & Trends
- Auto-Refunds
- Automatic Exchanges
30-day free trial
Plus
$199 / month
Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience
- 500+ monthly returns (scalable)
- All Premium Features
- Custom Domain
- International Labels
- Auto-Tracking
- API Access
- Stripe Integration
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (83)
We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.
I have been using this app for several years. They are constantly improving and adding new features. Their support is also very responsive if any issues arise. Happy to give this 5-star review!
App does not really support multi-language. Very poor implementation with limitations.
For a claim it is not suitable. Also you have to pay extra for photo upload of customer and video is not even support.
Support is poor. You try to solve issues, but only standard answers follow which do not solve the problems.
App is quite basic. It is not made as a plattform, because every manual interaction ...
Anrej and the team are incredibly responsive to questions regarding functionality or troubleshooting. We have been using Rich Returns for several months now and are impressed with all it can do. This has grown our exchange program, helped us retain customers and revenue, and cut down on workload and errors internally. I researched several competitors before deciding on Rich Returns and am very ...
We've been long-time customers of Rich Returns and couldn’t be happier with their service. The platform is reliable, easy to use, and has streamlined our returns process in ways we couldn’t have imagined.
The team behind Rich Returns is absolutely fantastic—always professional, friendly, and quick to assist with any questions or needs. Over the years, we’ve never encountered any issues, which ...
Support
App support provided by Rich Returns & Exchanges.
Resources
Developer
AppHub LLC, 116 Huntington Avenue, 15th Floor, Boston, MA, 02116, US
Launched
January 23, 2019
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