Rich Returns

Automate your returns. Offer Exchanges to OTHER products.

4.9 of 5 stars(29 reviews)

Automate Returns Management

Fully-branded returns portal for your customers. One central dashboard for your team to manage returns.

Exchanges for OTHER products

Turn refunds into exchanges with our 1-Click exchanges including exchanges to other products.

Better insights & Labels

Gain actionable insights into your data to make better business decisions that directly drive growth. Offer Return labels to drive loyalty.


About Rich Returns

A complete Shopify returns and exchanges solution for Shopify & Shopify Plus - The Power of a great Post Purchase Experience & Customer Service

Rich Returns is a fully-featured Shopify returns app that enables small and large brands to automatically process returns, exchanges and refunds for their store through their branded returns portal while maximizing profits. Shopify and Shopify Plus merchants use our easy returns management plugin to automate returns, improve customer satisfaction, boost trust and create a positive return and exchange post-purchase experience. Customers can request a return or exchange in just a few clicks. It’s easy to get started today with extensive documentation and responsive Support right at your side.

Easy Returns & RMAs

  • Perfect for returns management: Save time and money by tracking and managing all your product returns, product exchanges, refunds and RMA requests in one central dashboard
  • Offer exchanges, store credit and refunds on your own terms. Auto-approve returns
  • Keep your customers in the loop with automated email notifications
  • Return window based on delivery date
  • Customer photo uploads
  • Set ineligible products
  • Multi-Language

Exchange for another variant or entirely different product

  • Offer instant variant exchanges based on your live inventory
  • Offer exchanges for all items within your Shopify collections based on smart rules
  • Create Exchange Orders in Shopify directly from Rich Returns to save time

Analytics & Business intelligence

  • Detailed Reports like: what are the most common return reasons per variant in the last month?
  • CSV Exports
  • Public REST API

Fully Customized Returns Portal

  • Control the look and feel of your return center: add a logo, background, color and more
  • Set a custom domain for your returns portal

Automate Prepaid Shipping Labels using our Return shipping

  • Integration with EasyPost, Shippo, Shipstation that power 50+ carriers worldwide: USPS, UPS, Fedex, DHL, RoyalMail, Hermes, DPD, Australia Post and many more
  • Build a great customer experience by offering Return Labels to ensure the return order process is as seamless as possible
  • Generate return labels automatically or upload prepaid labels manually

Data Protection

  • Ensure Data Protection & GDPR Compliance for your customers

Shopify Plus

  • Built to scale. Join some of the fastest growing Shopify Plus merchants around the world.

Migrate from other apps?

  • Migrating to Rich Returns from apps like Aftership Returns Center/Returnly/Loop Returns/Clicksit/Return Magic/Ezyslips/RMA/ReturnGo/Shipway/Return Prime/Narvar/ZigZag/Rebound/Postco 360/Happy Returns/Bold Returns/Return Logic? Make sure to keep us in the loop.

Going Global? We got you covered

  • Retoure? Rücksendung? Retour?

Integrates with

  • Intercom,
  • Shippo,
  • USPS,
  • UPS,
  • ShipStation,
  • EasyPost

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

See all pricing options

Standard

$9/month

$0.5 per extra return

  • Branded returns portal
  • Customer Notifications
  • 50+ carriers
  • up to 20 returns

Pro

$29/month

$0.5 per extra return

  • Variant Exchanges
  • Analytics Dashboard & CSV exports
  • Language customization
  • up to 100 returns

Premium

$99/month

$0.5 per extra return

  • Variant Exchange Orders
  • Analytics Reports & Trends
  • Advanced Rules (10)
  • Intercom integration
  • up to 400 returns

Plus

$199/month

$0.5 per extra return. Larger enterprise plans available.

  • Exchange for a different item
  • Custom Domain
  • Audit Log
  • API
  • Support International Labels (EasyPost)
  • up to 1000 returns

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Vesper247

Rich returns is a good app, and Andrej has been incredibly helpful in troubleshooting any issues for us. W

VETCHY

Rich returns has been helpful and support answers back \ which is the most important thing when installing an app on your precious store. Great for small businesses.

POM Amsterdam

Great app! The customer support has always been very quick and helpful. Rich Returns is very easy to use not only for us but also for our customers. We would recommend it!