Rich Returns

Rich Returns

by Rich Commerce

Exceptional return management software

4.9 of 5 stars(20 reviews)

Returns on auto-pilot

Free up support inquiries by providing a self-service return option to your customers. And the best thing? Customers love it.

Branded portal

Set up in 5 minutes, fully customizable to your brand and hosted on our robust platform. With pricing as flexible as it gets.

Create trust

Issue Pre-Paid return labels for your customers for a seamless experience. Connect with 50+ carriers around the world.

About Rich Returns


World-class support team at your side.


Trusted by the fastest growing Shopify stores to deliver a seamless returns-experience to their customers. In eCommerce since 2006.


We at Rich Commerce strive to bring enterprise grade automation to eCommerce merchants of all sizes. By 2025 we will help 1.000.000 eCommerce merchants to make more money with their existing stores through more efficiency in their processes. With Rich Returns we dramatically lower your time and cost for handling returns while delivering an exceptional returns center experience for your customers. Our returns management portal & RMA software works like magic. Offer your customers an exceptional post-purchase experience.


  • Built exclusively for Shopify and Shopify Plus merchants
  • works globally (- not US only -)
  • Multi-Language & Currency support
  • Create Pre-Paid return labels for your customers
  • Connect with 50+ carriers around the world through Shippo and ShipStation: USPS, FedEx, UPS, DHL, Canada Post, Deutsche Post, Purolator, Asendia, Australia Post, Hermes & more
  • beautiful branded returns portal for your customers
  • dashboard to manage all your returns
  • analytics dashboard
  • variant exchanges (Pro Plan)
  • exchange orders (Premium Plan)
  • exclude products
  • customizable emails
  • custom return-reasons
  • custom return period
  • auto-accept returns
  • restocking & shipping-label fees
  • customer photo uploads & review (Add-On)
  • CSV Exports (Pro plan)
  • using Intercom? Put Rich Returns right into your Intercom-widget
  • GDPR compliant (see below for details - we are privacy freaks)
  • Worldclass support


Our experience with Plus merchants makes us your trusted partner for going global with your brand. Contact us directly for more.


We have been dealing with GDPR before GDPR was even a thing and are more than committed to take data privacy serious. If you require a signed DPA just send us a message and we'll set you up. We are located in Munich (Germany). All our customer data is hosted in the EU. We select and screen each and every technology partner we use in great detail.


Our team has been in eCommerce since 2006. We went from cutting-edge academic research in e-commerce and mobile-commerce to building massive multichannel online-stores. Since then we are focused on bringing the best tools that helped us scale our business to merchants worldwide. Cheers to a bright future together in the eCommerce space!


Rich Returns is a great native replacement for AfterShip Returns Center, Clicksit Return Center, Returnly Returns Manager, Return Magic, Returns Management System, Bold Returns, Automated RMAs, Exchange it, Loop

Integrates with

  • Intercom,
  • Shippo,
  • USPS,
  • UPS,
  • DHL,
  • ShipStation

See the app in action

Explore how the app works in an example store.

View example store

Media gallery


Pricing 7-day free trial

See all pricing options


$0.5 per extra return

  • Branded returns portal

  • Works internationally

  • Dashboard & basic Analytics

  • 50+ carriers

  • Notifications

  • 20 returns included per month



$0.5 per extra return

  • All features from STANDARD

  • Variant Exchanges

  • Language customization

  • Business insights: CSV exports

  • 100 returns included per month



$0.5 per extra return

  • All features from PRO

  • Exchange Orders

  • Intercom integration

  • Preferred support

  • 400 returns included per month



$0.5 per extra return

  • All features from PREMIUM

  • API access (coming soon)

  • Multichannel RMAs

  • Dedicated support

  • 1000 returns included per month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.9 of 5 stars
Based on 20 reviews

  • 5 of 5 stars
    95% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


I really like this app. It's unique, easy to use and does its job well. We save a lot of time handling returns this way. Also the customer service was faster than I expected. They were very good with getting back to me quickly and instantly fixing what I wanted. They were also good with clarification and honesty on the stuff they could not fix. I'll definitely be continuing to use them in the future. Great technical customer support is rare looking at other apps.

Vape Liquids & Juices

Always adding new features and has great customer service :). They are very invested in customer satisfaction. Thanks Johannes for helping us multiple times with qick support.

Shop Urban Flair

Very easy to configure, even for the novice. Templates, custom options and look of the return portal are terrific to get up and running quickly and efficiently. Plus, the support is outstanding.