Rich Returns

Rich Returns

by Rich Commerce

Exceptional return management software

5.0 of 5 stars(7 reviews)

Returns on auto-pilot

Free up support inquiries by providing a self-service return option to your customers. And the best thing? Customers love it.

Branded portal

Set up in 5 minutes, fully customizable to your brand and hosted on our robust platform. With pricing as flexible as it gets.

Create trust

Issue Pre-Paid return labels for your customers for a seamless experience. Connect with 50+ carriers around the world.


About Rich Returns

RESPONSIVE, GLOBAL SUPPORT TEAM

World-class support team based in the USA, Canada, and Europe.

TRUSTWORTHY

Trusted by the fastest growing Shopify stores to deliver a seamless returns-experience to their customers. In e-commerce since 2006.

OUR MISSION

We at Rich Commerce strive to bring enterprise grade automation to e-commerce merchants of all sizes. By 2025 we will help 1.000.000 e-commerce merchants to make more money with their existing stores through more efficiency in their processes. With Rich Returns we dramatically lower your time and cost for handling returns while delivering an exceptional returns center experience for your customers. Our returns management portal & RMA software works like magic. Offer your customers an exceptional post-purchase experience.

FEATURES

  • Built exclusively for Shopify and Shopify Plus merchants
  • works globally (- not US only -)
  • Multi-Language support
  • Multi-Currency support
  • Create Pre-Paid return labels for your customers
  • Connect with 50+ carriers around the world, including USPS, FedEx, UPS, DHL, Canada Post, Deutsche Post, Purolator, Asendia, Australia Post, Hermes and more (through Shippo)
  • beautiful return portal for your customers
  • customize the portal to your brand
  • dashboard to manage all your returns
  • analytics dashboard
  • exclude products
  • customizable emails
  • custom return-reasons
  • custom return period
  • auto-accept returns
  • restocking & shipping-label fees
  • customer photo uploads (Add-On)
  • ...and much more
  • using Intercom? Put Rich Returns right into your Intercom-widget
  • GDPR compliant (see below for details - we are privacy freaks)
  • Worldclass support

SHOPIFY PLUS

Our experience with Plus merchants makes us your trusted partner for going global with your brand. Contact us directly for more.

GDPR

We have been dealing with GDPR before GDPR was even a thing and are more than committed to take data privacy serious. If you require a signed DPA just send us a message and we'll set you up. We are located in Munich (Germany). All our customer's data is hosted in the EU. We select and screen each and every technology partner we use in great detail.

ABOUT

Our team has been in e-commerce since 2006. We went from cutting-edge academic research in e-commerce and mobile-commerce to building massive multichannel online-stores. Since then we are focused on bringing the best tools that helped us scale our business to merchants worldwide. Cheers to a bright future together in the e-commerce space!

WE GOT YOU COVERED

Rich Returns is a great native replacement for AfterShip Returns Center, Clicksit Return Center, Returnly Returns Manager, Return Magic, Returns Management System, Bold Returns, Automated RMAs and Returns, Exchange it.

Integrates with

  • Intercom,
  • Shippo,
  • USPS,
  • UPS,
  • FedEx,
  • DHL

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

See all pricing options
Standard

$9/month

or $7.50/month billed at $90 once per year

$0.5 per extra return

  • 20 returns included per month

  • Dashboard & Analytics

  • Branded returns page

  • Works internationally

  • 50+ carriers

  • Notifications

  • A+ Support

Pro

$29/month

or $24.17/month billed at $290 once per year

$0.5 per extra return

  • 100 returns included per month

  • Dashboard & Analytics

  • Branded returns page

  • Works internationally

  • 50+ carriers

  • Notifications

  • A+ Support

Premium

$99/month

or $82.50/month billed at $990 once per year

$0.25 per extra return

  • 400 returns included per month

  • Dashboard & Analytics

  • Branded returns page

  • Works internationally

  • 50+ carriers

  • Notifications

  • A+ Support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 7 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
    (7)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

UrbanLadder US

After talking with every single returns Shopify app company not only could they not provide the automation I looked for, they took multiple days to respond and answer my questions. Rich returns did the exact opposite. Their functionality when it comes to automation is #1. However, the most important aspect of why you should download this and add it to your logistic processes is customer service. I especially want to thank Phil for answering my million questions, never being frustrated and being super helpful. Would not have been able to solve this without him. Phil, Thank you!

Natural Beauty UK

Incredible support that helped us through every step of the project. Very easy to use and our returns process just works.

Snack Nation

very easy to use app. can add to the store easily. works as promised. support was great and helped me out. 5 stars *****