Rich Returns

Rich Returns

From $9/month. 14-day free trial. Additional charges may apply.
Rating (4.8)
Reviews

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

January 23, 2019

Languages

English

Integrates with

Shippo, ShipStation, EasyPost, Klaviyo, 85+ Global Carriers, Intercom

Automate your return policy and offer exchanges to increase customer satisfaction and retain profits

With Rich Returns, you can implement flexible rules to automate your return and exchange policy. Create a custom-branded return portal that integrates with your store and allows customers to process a return or exchange in just a few clicks, saving valuable time. We are integrated with major shipping label platforms that power 50+ carriers worldwide and can auto-generate prepaid return shipping labels. Our team is here to help you get set up quickly and answer any questions.

With Rich Returns, you can implement flexible rules to automate your return and exchange policy. Create a custom-branded return portal that integrates with your store and allows customers to process a return or exchange in just a few clicks, saving valuable time. We are integrated with major shipping label platforms that power 50+ carriers worldwide and can auto-generate prepaid return shipping labels. Our team is here to help you get set up quickly and answer any questions. more
  • Automatically process returns and exchanges with a custom-branded return portal
  • Generate return shipping label to make the entire process smoother for customers
  • Set up flexible and smart rules to accommodate different policies and terms
  • Keep your customers updated with automated email notifications
  • Access reports to gain insights into common return reasons and other trends

Pricing

14-day free trial

Standard

$9/month

Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync

  • 20 monthly returns ($0.5 per extra return)
  • Branded Returns Portal
  • Automated Prepaid Labels
  • Customer Notifications
  • Custom Return Reasons

Pro

$29/month

Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business

  • 100 monthly returns ($0.5 per extra return)
  • All Standard Features
  • Variant Exchanges
  • Advanced Analytics Dashboard
  • Language Customization

Premium

$99/month

Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges

  • 400 monthly returns ($0.5 per extra return)
  • All Pro Features
  • Advanced Rules (10 included)
  • Advanced Reports & Trends

Plus

$199/month

Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience

  • 1000+ monthly returns (larger plans available)
  • All Premium Features
  • Custom Domain
  • International Labels
  • Auto-Tracking
  • API Access
  • Audit Log

Standard

$9/month

Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync

  • 20 monthly returns ($0.5 per extra return)
  • Branded Returns Portal
  • Automated Prepaid Labels
  • Customer Notifications
  • Custom Return Reasons

Pro

$29/month

Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business

  • 100 monthly returns ($0.5 per extra return)
  • All Standard Features
  • Variant Exchanges
  • Advanced Analytics Dashboard
  • Language Customization

Premium

$99/month

Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges

  • 400 monthly returns ($0.5 per extra return)
  • All Pro Features
  • Advanced Rules (10 included)
  • Advanced Reports & Trends

Plus

$199/month

Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience

  • 1000+ monthly returns (larger plans available)
  • All Premium Features
  • Custom Domain
  • International Labels
  • Auto-Tracking
  • API Access
  • Audit Log

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

49 reviews
Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
January 13, 2023

5 stars for excellent customer service and willingness to go the extra mile to help you out. They are prompt and courteous and will help you troubleshoot.

We have the pro plan, so there are only a few bells and whistles, but it does what we need, and we can't complain about that.

Cognative MTB®
United States
Time spent using app: 9 months
January 10, 2023

The work done by Andrej on helping us complete the set up was fantastic. We are excited to see a change in how we do customer service.

Wuffes
United States
Time spent using app: 22 days
December 1, 2022

Très satisfaits de cette application pour la gestion et l'analyse de nos retours. Facile d'utilisation et support efficace

Modetrotter
France
Time spent using app: Over 1 year

About this app

Launched

January 23, 2019

Languages

English

Integrates with

Shippo, ShipStation, EasyPost, Klaviyo, 85+ Global Carriers, Intercom

Built by Rich Returns & Exchanges

About Rich Returns & Exchanges

4.8 average rating

4 years building apps for the Shopify App Store

Support

Send a message

hello@richcommerce.co

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