Rich Returns & Exchanges
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About this app
Launched
January 23, 2019
Languages
English
Categories
Returns and exchanges , Shipping labelsWorks with
Shippo, ShipStation, EasyPost, Klaviyo, 85+ Global Carriers, IntercomEasily automate your customer returns, exchanges, refunds, prepaid return labels, and store credit!
Streamline your returns and exchanges to save valuable time and improve customer satisfaction. Create a custom-branded returns portal that directly integrates with your store & allows customers to quickly process returns and exchanges. You can suggest exchanges instead of returns to recapture potential lost revenue. Automatically generate prepaid return labels from 50+ carriers worldwide. Keep your customers informed throughout the entire returns and exchanges process with automated emails.
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Self-service, custom-branded return portal to reduce return processing time
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Automate shipping return labels to make the entire process smooth for customers
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Set up automated rules to accommodate your return policy and exchange terms
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Keep your customers updated and happy with automated email notifications
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Easily integrate into your business processes like ERP, IMS, CRM, & 3PL systems
Pricing
14-day free trialStandard
$19/month
Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync
- 10 monthly returns ($1 per extra return)
- Branded Returns Portal
- Automated Prepaid Return Labels
- Customer Notifications
- Custom Return Reasons
Pro
$39/month
Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business
- 50 monthly returns ($0.75 per extra return)
- All Standard Features
- Variant Exchanges
- Analytics Dashboard
- Language Customization
- CSV Export
Premium
$99/month
Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges
- 100 monthly returns ($0.5 per extra return)
- All Pro Features
- Advanced Rules (10 included)
- Reports & Trends
- Auto-Refunds
- Automatic Exchanges
Plus
$199/month
Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience
- 500+ monthly returns (larger plans available)
- All Premium Features
- Custom Domain
- International Labels
- Auto-Tracking
- API Access
- Audit Log
Standard
$19/month
Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync
- 10 monthly returns ($1 per extra return)
- Branded Returns Portal
- Automated Prepaid Return Labels
- Customer Notifications
- Custom Return Reasons
Pro
$39/month
Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business
- 50 monthly returns ($0.75 per extra return)
- All Standard Features
- Variant Exchanges
- Analytics Dashboard
- Language Customization
- CSV Export
Premium
$99/month
Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges
- 100 monthly returns ($0.5 per extra return)
- All Pro Features
- Advanced Rules (10 included)
- Reports & Trends
- Auto-Refunds
- Automatic Exchanges
Plus
$199/month
Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience
- 500+ monthly returns (larger plans available)
- All Premium Features
- Custom Domain
- International Labels
- Auto-Tracking
- API Access
- Audit Log
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
66 reviews
Great staff, very helpful and friendly (Andrej)
Thank you for taking the time to leave a review for our returns and exchanges app! Glad to hear that Andrej was very helpful and friendly! Please let us know if there's anything else we can help with.
Support has been great! I'm new to Shopify and therefor new to Rich Returns. Andrej from support provided EXCELLENT service and stood by to help me solve some setup problems. Even when I was finished, or thought I was finished, he proactively monitored my account for problems and reached out with the solution right away. So far I am very impressed with the product & service!
Thank you for your 5-star rating and for your kind words about Andrej's excellent service! We are delighted to hear that you are finding Rich Returns easy to use and appreciate your kind words regarding Andrej's proactive monitoring of your account and his tireless efforts to ensure you have a great experience with our returns and exchanges app.
People, you must use this. It pays for itself over and over and over if you have any type of customer service in the area of returns. Set the rules, go do something else that makes money instead of paying someone to handle it and watch returns AND exchanges automate. It's awesome.
Thank you for the 5-star review. We really appreciate your feedback about how the allows merchants to focus on real money-making tasks instead of manually processing reviews. Thank you again!
The app's user-friendly interface makes the entire process seamless. From initiating a return request to tracking the status of my returns, everything is intuitive and straightforward.
One of the standout features of RichReturns is the pre-filled return labels. It saves me so much time and effort, not having to manually fill out all the shipping details. Plus, the integration with major shipping carriers ensures that my returns are handled securely and efficiently.
What's truly impressive is the promptness of their customer service. Whenever I encountered a query or needed assistance, the support team was quick to respond, and they resolved my issues with professionalism and care. Shoutout to Andrej.
RichReturns is a game-changer for anyone who shops online frequently. It streamlines the returns process, offers excellent customer support, and provides valuable insights for better management. I couldn't be happier with this app, and I highly recommend it to all online shoppers out there!
Thank you so much for your 5 star rating! We really appreciate it, as it means a lot to us. We are so glad to hear that you had a great experience with RichReturns and that our user-friendly interface made the process seamless.
Saving time with pre-filled return labels is a huge plus and glad to hear it's saving you time and effort! It is fantastic to know that you had a good experience with our customer service, and we are glad that Andrej was able to help you out.
Thank you again for the review and if there's anything else we can help with, please let us know!
We have used the Rich Returns for a couple of years.Set up was extremely easy and support is excellent.
First, thank you for being a long-time user of Rich Returns! Second, thank you for the review and glad you find the app easy-to-use and the support helpful. Please let us know if there's anything else we can help with.
About this app
Launched
January 23, 2019
Languages
English
Categories
Returns and exchanges , Shipping labelsWorks with
Shippo, ShipStation, EasyPost, Klaviyo, 85+ Global Carriers, IntercomBuilt by Rich Returns & Exchanges
About Rich Returns & Exchanges
4.9 average rating
5 years building apps for the Shopify App Store
AppHub LLC, 116 Huntington Avenue, 15th Floor, Boston, MA, 02116, US
Support
Send a messagehello@richcommerce.co
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