Automate Returns Management
Fully-branded returns portal for your customers. One central dashboard for your team to manage returns.
Exchanges for OTHER products
Turn refunds into exchanges with our 1-Click exchanges including exchanges to other products.
Better insights & Labels
Gain actionable insights into your data to make better business decisions that directly drive growth. Offer Return labels to drive loyalty.
About Rich Returns
A complete Shopify returns and exchanges solution for Shopify & Shopify Plus - The Power of a great Post Purchase Experience & Customer Service
Rich Returns is a fully-featured Shopify returns app that enables small and large brands to automatically process returns, exchanges and refunds for their store through their branded returns portal while maximizing profits. Shopify and Shopify Plus merchants use our easy returns management plugin to automate returns, improve customer satisfaction, boost trust and create a positive return and exchange post-purchase experience. Customers can request a return or exchange in just a few clicks. It’s easy to get started today with extensive documentation and responsive Support right at your side.
Easy Returns & RMAs
- Perfect for returns management: Save time and money by tracking and managing all your product returns, product exchanges, refunds and RMA requests in one central dashboard
- Offer exchanges, store credit and refunds on your own terms. Auto-approve returns
- Keep your customers in the loop with automated email notifications
- Return window based on delivery date
- Customer photo uploads
- Set ineligible products
Exchange for another variant or entirely different product
- Offer instant variant exchanges based on your live inventory
- Offer exchanges for all items within your Shopify collections based on smart rules
- Create Exchange Orders in Shopify directly from Rich Returns to save time
Analytics & Business intelligence
- Detailed Reports like: what are the most common return reasons per variant in the last month?
- CSV Exports
- Public REST API
Fully Customized Returns Portal
- Control the look and feel of your return center: add a logo, background, color and more
- Set a custom domain for your returns portal
Automate Prepaid Shipping Labels using our Return shipping
- Integration with EasyPost, Shippo, Shipstation that power 50+ carriers worldwide: USPS, UPS, Fedex, DHL, RoyalMail, Hermes, DPD, Australia Post and many more
- Build a great customer experience by offering Return Labels to ensure the return order process is as seamless as possible
- Generate return labels automatically or upload prepaid labels manually
- Ensure Data Protection & GDPR Compliance for your customers
- Built to scale. Join some of the fastest growing Shopify Plus merchants around the world.
Migrate from other apps?
- Migrating to Rich Returns from apps like Aftership Returns Center/Returnly/Loop Returns/Clicksit/Return Magic/Ezyslips/RMA/ReturnGo/Shipway/Return Prime/Narvar/ZigZag/Rebound/Postco 360/Happy Returns/Bold Returns/Return Logic? Make sure to keep us in the loop.
Going Global? We got you covered
- Retoure? Rücksendung? Retour?
See the app in action
Explore how the app works in an example store.View example store
Pricing 7-day free trial
$0.5 per extra return
$0.5 per extra return
$0.5 per extra return
$0.5 per extra return. Larger enterprise plans available.
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
Saint and Sofia UK
We have been using Rich Returns for just under 2 years and find the portal very efficient both for CS agents and our customers. The team has always been on hand to offer quick support and is receptive to optimisation and suggestions we have given!
This app has been really great so far. Compared to other return apps it is a very reasonable price and we have also have had great help from their support team figuring out a problem with generating return labels as opposed to regular labels. Great customer service.
We finally found an app that would allow us to modify the process exactly as we need it. Customer support has also been quick and helpful.