Rich Returns

Automate your returns. Offer Exchanges to OTHER products.

From $9/month. 7-day free trial. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Key values section

Automate Returns Management

Fully-branded returns portal for your customers. One central dashboard for your team to manage returns.

Exchanges for OTHER products

Turn refunds into exchanges with our 1-Click exchanges including exchanges to other products.

Analytics, Labels & QR-Codes

Gain actionable insights to make better business decisions that directly drive growth. Offer Return labels & QR-codes to drive loyalty.

Rich Returns

Rich Returns

A complete Shopify returns and exchanges solution for Shopify & Shopify Plus - The Power of a great Post Purchase Experience & Customer Service

Rich Returns is a fully-featured Shopify returns app that enables small and large brands to automatically process returns, exchanges and refunds for their store through their branded returns portal while maximizing profits. Shopify and Shopify Plus merchants use our easy RMA plugin to automate returns, improve customer satisfaction, boost trust and create a positive return and exchange post-purchase experience. RMA that allows customers to request a return or exchange in just a few clicks. It’s easy to get started today with extensive documentation and responsive Support right at your side.

Easy Returns & RMA

  • Perfect for returns management: Save time and money by tracking and managing all your product returns, product exchanges, refunds and RMA requests in one central dashboard
  • Offer exchanges, store credit and refunds on your own terms. Auto-approve returns
  • Keep your customers in the loop with automated email notifications
  • Return window based on delivery date
  • Customer photo uploads
  • Set ineligible products
  • Multi-Language

Exchange for another variant or entirely different product

  • Offer instant variant exchanges based on your live inventory
  • Offer exchanges for all items within your Shopify collections based on smart rules
  • Create Exchange Orders in Shopify directly from Rich Returns to save time

Analytics & Business intelligence

  • Detailed Reports like: what are the most common return reasons per variant in the last month?
  • CSV Exports
  • Public REST API

Fully Customized Returns Portal

  • Control the look and feel of your return center: add a logo, background, color and more
  • Set a custom domain for your returns portal

Automate Prepaid Shipping Labels using our Return shipping

  • Connect with one of our supported Label-Platforms that power 50+ carriers worldwide: USPS, UPS, Fedex, DHL, RoyalMail, Hermes, DPD, Australia Post and many more
  • Build a great customer experience by offering Return Labels to ensure the return order process is as seamless as possible
  • Generate return labels automatically using Rich Returns RMA solution or upload prepaid labels manually

Data Protection

  • Ensure Data Protection & GDPR Compliance for your customers

Shopify Plus & Cross border Returns

  • RMA solution that is built to scale. Join some of the fastest growing Shopify Plus merchants around the world.

Launch date

Integrates with

  • Shippo
  • ShipStation
  • EasyPost
  • Klaviyo
  • 85+ Global Carriers
  • Intercom
Rich Returns

Rich Returns

A complete Shopify returns and exchanges solution for Shopify & Shopify Plus - The Power of a great Post Purchase Experience & Customer Service

Rich Returns is a fully-featured Shopify returns app that enables small and large brands to automatically process returns, exchanges and refunds for their store through their branded returns portal while maximizing profits. Shopify and Shopify Plus merchants use our easy RMA plugin to automate returns, improve customer satisfaction, boost trust and create a positive return and exchange post-purchase experience. RMA that allows customers to request a return or exchange in just a few clicks. It’s easy to get started today with extensive documentation and responsive Support right at your side.

Easy Returns & RMA

  • Perfect for returns management: Save time and money by tracking and managing all your product returns, product exchanges, refunds and RMA requests in one central dashboard
  • Offer exchanges, store credit and refunds on your own terms. Auto-approve returns
  • Keep your customers in the loop with automated email notifications
  • Return window based on delivery date
  • Customer photo uploads
  • Set ineligible products
  • Multi-Language

Exchange for another variant or entirely different product

  • Offer instant variant exchanges based on your live inventory
  • Offer exchanges for all items within your Shopify collections based on smart rules
  • Create Exchange Orders in Shopify directly from Rich Returns to save time

Analytics & Business intelligence

  • Detailed Reports like: what are the most common return reasons per variant in the last month?
  • CSV Exports
  • Public REST API

Fully Customized Returns Portal

  • Control the look and feel of your return center: add a logo, background, color and more
  • Set a custom domain for your returns portal

Automate Prepaid Shipping Labels using our Return shipping

  • Connect with one of our supported Label-Platforms that power 50+ carriers worldwide: USPS, UPS, Fedex, DHL, RoyalMail, Hermes, DPD, Australia Post and many more
  • Build a great customer experience by offering Return Labels to ensure the return order process is as seamless as possible
  • Generate return labels automatically using Rich Returns RMA solution or upload prepaid labels manually

Data Protection

  • Ensure Data Protection & GDPR Compliance for your customers

Shopify Plus & Cross border Returns

  • RMA solution that is built to scale. Join some of the fastest growing Shopify Plus merchants around the world.

Launch date

Integrates with

  • Shippo
  • ShipStation
  • EasyPost
  • Klaviyo
  • 85+ Global Carriers
  • Intercom

Pricing 7-day free trial

See all pricing options

Standard

$9/month

$0.5 per extra return

  • Branded returns portal
  • Customer Notifications
  • 50+ carriers
  • up to 20 returns

Pro

$29/month

$0.5 per extra return

  • Variant Exchanges
  • Analytics Dashboard & CSV exports
  • Language customization
  • up to 100 returns

Premium

$99/month

$0.5 per extra return

  • Variant Exchange Orders
  • Analytics Reports & Trends
  • Advanced Rules (10)
  • Intercom integration
  • up to 400 returns

Plus

$199/month

$0.5 per extra return. Larger enterprise plans available.

  • Exchange for a different item
  • QR-Code Labels (USPS/EasyPost)
  • Custom Domain
  • Tracking
  • API
  • International Labels
  • up to 1000 returns

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    94% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

Têra Kaia

Location United States

Great support, and simple functionality at a price point that works for us. Switched from Return Magic and sorted through a lot of other options before finding this one. Grateful. Thank you!

ATGI

I downloaded about a dozen apps before finding this one. It's perfect for exactly what I needed and is priced reasonably

Mayoristas Ave María

La aplicación es útil y sencilla de usar, tanto para el administrador como para los clientes. Funciona perfecto para la gestión o retorno de productos.
El soporte es ágil, rápido y eficiente.

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