Rich Returns

Automate Your Returns and Offer Exchanges for Profit Retention

From $9/month. 7-day free trial. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Key values section

Returns on Auto-Pilot

Create a fully-branded return portal for your customers to quickly process returns and get automated return shipping labels.

Exchanges to Maximize Profit

Turn refunds into exchanges with our 1-Click exchanges option including ability to exchange for other products. Keep customers and profit!

Return Labels & QR-Codes

Use our Shipping Label Integrations to generate automated return shipping labels & QR-codes for a smooth, seamless return shipment process.

App details

Rich Returns

Rich Returns

A powerful returns and exchanges solution for Shopify & Shopify Plus

Rich Returns is a fully-featured Shopify return app that helps small and large brands automatically process returns, exchanges, and refunds for their store through their custom-branded returns portal.

Merchants use our app to automate returns and exchanges, auto-generate return shipping labels, and keep customers informed throughout the entire process

This allows customers to process a return or exchange in just a few clicks, saving you valuable communication time.

It’s easy to get started with lots of documentation, walk-through videos, easy integrations, and responsive customer support to answer all of your questions and help with setup.

Exchanges and Returns Processing

  • Perfect tool for return management: Save time and money by tracking and managing all of your returns, exchanges, refunds, and RMA requests in one central dashboard
  • Flexible Terms: Offer exchanges, store credit, and refunds on your own terms. You can even auto-approve returns.
  • Keep your customers in the loop with automated email notifications
  • Offer a return window based on the initial delivery date
  • Allow customers to upload photos of product damage or issues for easy verification
  • Set ineligible products that can't be returned
  • Multi-Language support: great for international stores who need cross-border return capability (rücksendung and retoure)

Allow Exchanges for another product variant or an entirely different product

  • Offer instant variant exchanges based on your live Shopify inventory
  • Offer exchanges for all items within your Shopify collections based on smart rules
  • App can automatically create exchange orders in your Shopify store directly to save time

Automate Prepaid Shipping Labels Using Our Return Shipping Label Tool

  • Connect one of our supported Shipping Label Platforms that power 50+ carriers worldwide: USPS, UPS, FedEx, DHL, RoyalMail, Hermes, DPD, Australia Post, and many more!
  • Build a great customer experience by offering return labels to ensure the return order process is as smooth as possible
  • Generate return labels automatically using Rich Returns RMA solution or upload prepaid labels manually

Fully Customized Returns Portal

  • Control the look and feel of your return center: add a logo, background, colors, and more
  • Set a custom domain for your returns portal

Analytics & Business Intelligence

  • Access detailed reports such as: What are the most common return reasons per variant in the last month?
  • CSV Exports for off-line analysis
  • Public REST API for deeper integration

We’re always here to help!

Once you install our app, our merchant support team will assist you along the entire setup process so you can get up and running quickly!

Launch date

Integrates with

  • Shippo
  • ShipStation
  • EasyPost
  • Klaviyo
  • 85+ Global Carriers
  • Intercom
Rich Returns

Rich Returns

A powerful returns and exchanges solution for Shopify & Shopify Plus

Rich Returns is a fully-featured Shopify return app that helps small and large brands automatically process returns, exchanges, and refunds for their store through their custom-branded returns portal.

Merchants use our app to automate returns and exchanges, auto-generate return shipping labels, and keep customers informed throughout the entire process

This allows customers to process a return or exchange in just a few clicks, saving you valuable communication time.

It’s easy to get started with lots of documentation, walk-through videos, easy integrations, and responsive customer support to answer all of your questions and help with setup.

Exchanges and Returns Processing

  • Perfect tool for return management: Save time and money by tracking and managing all of your returns, exchanges, refunds, and RMA requests in one central dashboard
  • Flexible Terms: Offer exchanges, store credit, and refunds on your own terms. You can even auto-approve returns.
  • Keep your customers in the loop with automated email notifications
  • Offer a return window based on the initial delivery date
  • Allow customers to upload photos of product damage or issues for easy verification
  • Set ineligible products that can't be returned
  • Multi-Language support: great for international stores who need cross-border return capability (rücksendung and retoure)

Allow Exchanges for another product variant or an entirely different product

  • Offer instant variant exchanges based on your live Shopify inventory
  • Offer exchanges for all items within your Shopify collections based on smart rules
  • App can automatically create exchange orders in your Shopify store directly to save time

Automate Prepaid Shipping Labels Using Our Return Shipping Label Tool

  • Connect one of our supported Shipping Label Platforms that power 50+ carriers worldwide: USPS, UPS, FedEx, DHL, RoyalMail, Hermes, DPD, Australia Post, and many more!
  • Build a great customer experience by offering return labels to ensure the return order process is as smooth as possible
  • Generate return labels automatically using Rich Returns RMA solution or upload prepaid labels manually

Fully Customized Returns Portal

  • Control the look and feel of your return center: add a logo, background, colors, and more
  • Set a custom domain for your returns portal

Analytics & Business Intelligence

  • Access detailed reports such as: What are the most common return reasons per variant in the last month?
  • CSV Exports for off-line analysis
  • Public REST API for deeper integration

We’re always here to help!

Once you install our app, our merchant support team will assist you along the entire setup process so you can get up and running quickly!

Launch date

Integrates with

  • Shippo
  • ShipStation
  • EasyPost
  • Klaviyo
  • 85+ Global Carriers
  • Intercom

Pricing 7-day free trial

See all pricing options

Standard

$9/month

Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync

  • 20 monthly returns ($0.5 per extra return)
  • Branded Returns Portal
  • Automated Prepaid Labels
  • Customer Notifications
  • Custom Return Reasons

Pro

$29/month

Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business

  • 100 monthly returns ($0.5 per extra return)
  • All Standard Features
  • Variant Exchanges
  • Advanced Analytics Dashboard
  • Language Customization

Premium

$99/month

Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges

  • 400 monthly returns ($0.5 per extra return)
  • All Pro Features
  • Advanced Rules (10 included)
  • Advanced Reports & Trends

Plus

$199/month

Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience

  • 1000+ monthly returns (larger plans available)
  • All Premium Features
  • Custom Domain
  • International Labels
  • Auto-Tracking
  • API Access
  • Audit Log

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • M&H Uniforms

    Location United States
    Time spent using app About 1 year

    This app has a lot of flexibility built in for varied business workflows. And if you need some customization, it'll allow you to create custom "rules." I love the flexibility and branding it offers. Plus, it's easy to use. Customer service is very responsive as well, which matters significantly in tech.

  • Malo'o Racks

    Location United States
    Time spent using app Almost 2 years

    Really good product. I had used it in the past and went over to Happy Returns as a PayPal customer and came back, RichReturns is more flexible and better for our business!

  • Wopilo

    Location France
    Time spent using app Over 2 years

    J'utilise quotidiennement l'application pour gérer tous les retours et remboursement de notre boutique et jusqu'ici nous sommes satisfaits. Lorsque nous avons besoin d'un renseignement le support est très compréhensif et réactif. Nous apprécions donc de travailler avec Rich Returns.

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