Reviews (4,651)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email collection and customer engagement through discounts and offers. It's easy to install, customize, and features smart triggers and precise targeting. The app integrates seamlessly with Shopify and email marketing platforms, offering insightful analytics for campaign efficiency. Merchants also praise the exceptional customer support, noting quick and helpful service, often in real-time via chat.

December 8, 2022

very helpful and got the job done in 3 minutes! But is a bit annoying that i have to write 100 characters to complete the survey ;)

Roxannejewellery
Portugal
5 months using the app
November 22, 2022

As always, this app is absolutely amazing! Very quick responsive customer service. Jel is super helpful and fixed some issues I had. <3

Bae Scrunchie
United States
5 months using the app
TYDAL replied November 22, 2022

We're so excited that you love our app and support! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

January 18, 2022

They were perfect and the support as well!
Big thanks for making my business look more professional!
James was amazing!

Nordiska Dreams
Sweden
5 months using the app
TYDAL replied January 18, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin

October 22, 2022

Mica from Rivo support helped me with my question and went above and beyond in helping me setup the app and more on my website. Thanks, Mica!

crichurim
United States
5 months using the app
TYDAL replied October 24, 2022

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin

June 16, 2022

Lance is a very good engineer, very efficient, customer friendly and helped me to solve the problem very quickly

La Letra-jewelry
Netherlands
5 months using the app
TYDAL replied June 16, 2022

Thank you for your kind words and 5-star review! We truly appreciate you using the app! If you have further questions or if we can help along the way, please feel free to reach out to us anytime. Happy to help out in any way we can. 😊 Cheers, Kevin

Edited March 9, 2023

Excellent customer support! Special thanks to Jel! I just installed the application, and everything is understandable.

ferfetta
United States
5 months using the app
TYDAL replied March 9, 2023

Your satisfaction is our top priority, so it's wonderful to hear that we're delivering on that. If there's anything else we can do to help, please don't hesitate to reach out.
All the best, Kevin

July 24, 2022

This app is perfect for all busineses! Wonderful service & very helpful! So many cool features to use as well <3

Hot Rod Earrings
Australia
5 months using the app
TYDAL replied July 25, 2022

Excellent! It's music to our ears that you are satisfied with our app! Thanks so much for the 5-stars! 🤩 Cheers, Kevin

July 12, 2022

Arianne was incredibly friendly and helpful. She responded to all my queries with such professionalism and really made the app feel very easy to use. Thank you!

Skin Cupid
United Kingdom
5 months using the app
TYDAL replied July 12, 2022

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. 🙂 Thanks, Kevin

December 20, 2022

Awesome customer support by Abbie and the app is really easy to use and works great so far.

Bigbee Coffee
United States
5 months using the app
TYDAL replied December 20, 2022

Wonderful! Thank you so much for the 5-stars! If there's anything else we can help you with, please feel free to let us know. Our team here at Rivo will be delighted to assist you. ✨ Best wishes, Kevin

July 22, 2022

Customer support chat is super quick and courteous. Vicky helped me in a flash! I just started configuring my first Pop Up so I'm sure I'll be back on the chat for more assistance.

Ugud Dog - CBD for Dogs
United States
5 months using the app
TYDAL replied July 22, 2022

We're so pleased that you had a great experience chatting with us. Your praise in your 5-Star review is very much appreciated! 😃 Thanks, Kevin