Reviews (4,646)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

March 15, 2024

very high quality, super good customer service team aswell they responded very fast :)

Briloe
New Zealand
About 2 months using the app
TYDAL replied March 18, 2024

Thanks for the compliments on our quality and service! We're thrilled to hear you had a speedy response. Your satisfaction is our priority! 😊
- Kevin & TYDAL Team

February 2, 2024

So far, I like this widget/app, but I just implemented it, so we will see in the coming days as customers use it. I will say that from a style perspective, it would be ideal that it carried the main font from the site (as it is a iframe, it doesn't), but with custom CSS enabled I could copy the styles for the site over to the custom CSS area. Out of the box, it would be ideal that the popup was styled better (more whitespace), but, again, with custom CSS, you can accomplish all you need. Jel from support was a great help!

21Five Bookstore
Canada
About 18 hours using the app
TYDAL replied February 5, 2024

Great to hear you're liking the widget/app so far! Thanks for the valuable feedback on styling. If there's anything else we could do to enhance your experience, please let us know. We're always here to assist.
- Kevin & Rivo Team

March 21, 2024

Simple and easy to use and customize. Great for beginners.

Essence of Zen
United States
2 months using the app
TYDAL replied March 25, 2024

Thanks for your feedback! We're so glad to hear our app is user-friendly and helpful for beginners. Here to support your journey anytime!
- Kevin & TYDAL Team

June 6, 2024

helpful (:

North Jewelry
United States
About 4 hours using the app
TYDAL replied June 10, 2024

Glad to have been helpful. We also love to know how we could have made your experience better. Thanks!
- Kevin & TYDAL Team

September 25, 2022

Great app! And wonderful customer service as well! Love the useability - It's very easy to get started - The only thing stopping me from giving 5-stars is that, as of yet, we don't get option to enable double-opt-in which is required by law in some countries.

SMAGdansk
Denmark
About 2 years using the app
August 4, 2022

First time using this app. Thank you for the support team very responsive and helpful. Can wait to explore it more

MARLENE
Malaysia
Over 1 year using the app
TYDAL replied August 11, 2022

Hi, MARLENE team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience, so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please feel free to send us a message. We'd be happy to assist you.
Best regards, Kevin

June 2, 2022

Just starting out but the app was super easy to set up and customise, no hassle at all. Paul was great to work with.

Amber Botanics
Australia
Over 1 year using the app
July 18, 2022

Note: This is about the app. Not Abbie who did a fantastic job! 5 stars for her help for sure! The app is a great value for the money...FREE! I wish you guys had tags or a way to automatically send an email to a new subscriber. Our business works off of digital bonus materials as lead magnets and it would pair great with your app!

MesquiteAcres
United States
Over 1 year using the app
TYDAL replied July 18, 2022

Hi MesquiteAcres team,

Thank you so much for your feedback! These features are in the works and coming soon. We'll send you a quick email once they get released, so stay tuned!

Cheers,
James

March 20, 2023

Paul was an amazing help! He helped me solve all the issues with the app.
The only thing that would make this a 5 star review is if the app came working 100%
ie.
-Pop up should be centered to the website
-Icon upload should use PNGs
-Custom CSS should be default unlocked.

It feels like these things were intentionally broken to make you contact support and give them a 5 star review.

Aria Snacks
Canada
Over 1 year using the app
TYDAL replied March 20, 2023

Thank you for taking the time to share your experience with us!

We appreciate your feedback regarding the app's functionality, and we apologize for any inconvenience that you may have experienced.

Regarding your concerns about intentionally breaking the app, we can assure you that this is not the case. Our team strives to provide the best possible product and customer service to our users, and we take all feedback seriously to improve our services.

Thank you again for choosing our product, and please don't hesitate to reach out to us if you have any further concerns or feedback.

Best regards, Kevin

September 9, 2022

So Far So Good! The best part was great customer service, I was able to get help instantly from Maria who was super sweet!

FreckledFoxCompany
United States
About 1 year using the app
TYDAL replied September 9, 2022

Thanks so much for the positive review! Our goal is to exceed your expectations and would love to hear your feedback on how we could have made your experience a 5-Star review. Just drop us a line anytime. Much appreciated, Kevin