Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to increase sales and grow mailing lists. They praise its user-friendly design, easy setup, intuitive navigation, and customization options. Features like smart triggers, precise targeting, and analytics are also well-received. Merchants highlight the app's optimization tools for improving product visibility and customer engagement. The quick loading time and smooth Shopify integration are also noted. The customer support team, including Arianne, Sam, Jamie, and Paul, is recognized for their efficiency and responsiveness. The free version is commended for its comprehensive features and excellent customer service.

May 11, 2022

Again their customer service is 5 stars but gave it 4 stars do to just installing it. If it pays off and I see an increase of email sign ups I will give it 5 stars. I truly appreciate that this is a free app.

Geltium
United States
8 months using the app
April 16, 2023

Paul was very helpful and quick in getting my store set up successfully. I am enjoying the email pop-up feature. I have received quite a few emails with this app. And I'm in the beginning stages of my business. Again, thank you, Paul, for your service.

Black Messiah
United States
8 months using the app
September 17, 2022

Just starting out and so far, this app is super easy to navigate. Yaci was super helpful answering my questions as well. Can't wait to relaunch my store!

Aikovia
United States
7 months using the app
TYDAL replied September 23, 2022

Hi, Aikovia team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best regards, Kevin

December 7, 2022

I haven't had the app for long so I can't say much but customer support is top notch. Very responsive, helpful and friendly.

VCurv
United States
7 months using the app
TYDAL replied December 19, 2022

Hi VCurv team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best wishes, Kevin

March 31, 2022

Great enthusiasm Lance. You don't see that any more in customer service so it was appreciated. Keep up the good work.

PowerSportsXpres
United States
7 months using the app
June 18, 2022

The customer support is great and the app serves it's purpose. However although there is custom CSS options, I wish there was more customization options without the use of code.

Vercanti
Canada
7 months using the app
April 9, 2022

Lance was the da bomb! He took care of my concern quickly with no hassle and was very polite and enthusiastic!

Chic-Candy
United States
6 months using the app
June 14, 2022

Betty fue muy amable con su atención durante mi uso con la aplicación. Un placer contactar con ella y solucionar los problemas

Hola Princesa
Spain
6 months using the app
TYDAL replied June 14, 2022

¡Gracias por tomarse el tiempo de su día para dejarnos una evaluación! Nuestro equipo aquí en Rivo siempre se esfuerza por superar sus expectativas, por lo que si hay algún comentario específico que le gustaría darnos que nos hubiera otorgado una calificación de 5 estrellas, envíenos un mensaje a través del chat y estaremos encantados de verlo. donde podemos mejorar. Todo lo mejor, Kevin

July 27, 2022

The app is excellent and can be customized as much or as little as you want. Customer service was even better.

Ettos.co
Colombia
5 months using the app
TYDAL replied July 28, 2022

Your review means the world to us! 🙂 If you have any feedback that would have made your experience more amazing to land us a 5-Star review, please feel free to reach out to us. Best regards, Kevin

October 27, 2022

Lance was very helpful in the customer service chat and the function of the service itself is very simple for my website and exactly what I need!

Snails Clothing
Canada
4 months using the app