Reviews (4,656)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for effectively building mailing lists and capturing customer emails, often through offers like a 10% discount. It's praised for easy installation, robust customization options, and seamless Shopify integration. The app also features detailed analytics and supports custom CSS. Merchants appreciate the quick performance and responsive customer support, which efficiently resolves issues and offers valuable business insights.

May 11, 2022

Arianna was very friendly and help me with the installation. It a great customer service. Thank you very much.

Moda de la Maria
United Kingdom
About 1 hour using the app
TYDAL replied May 11, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and 5-star review! 🤩 All the best, Kevin

January 20, 2023

Great app and super helpful customer service by MIca. I needed a pop-up window for my website to collect email addresses. Would definitely recommend!

Zedig Design
United Kingdom
About 1 hour using the app
TYDAL replied January 22, 2023

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

June 26, 2023

Sehr guter Support und die App funktionier auch sehr gut. Man kann alles sehr leicht einstellen und verändern.

BlindMindStudios - BMS
Germany
About 1 hour using the app
TYDAL replied June 29, 2023

Vielen Dank für Ihr tolles Feedback! 🙌 Wir freuen uns zu hören, dass Sie mit unserem Support und der App zufrieden sind. Wir bemühen uns, die Einrichtung einfach und problemlos zu gestalten. Wir freuen uns über Ihre Unterstützung! - Lea, Rivo Support Manager

June 13, 2022

Lance was great he helped me in a quick an effective manner. very professional! much appreciated Lance

BEEZ Baby
United Arab Emirates
About 1 hour using the app
TYDAL replied June 13, 2022

Thanks so much for the 5-Star review! 🌟 If you ever need anything, we are here any time! Best regards, Kevin

July 16, 2022

Maria was incredible!! She truly went above and beyond to help me! She is so knowledgeable with all things website & apps!

A Creative Sole
United States
About 1 hour using the app
TYDAL replied July 18, 2022

Your kind words are very much appreciated! 🤩 Thank you so much for the positive feedback and 5-star review! All the best, Kevin

January 18, 2022

excelente aplicación, y posee una atención al cliente 100% recomendad, la app cumple con todas las expectativas

MAXYSIZES
Chile
About 1 hour using the app
TYDAL replied January 18, 2022

¡Excelente! ¡Es música para nuestros oídos que estés contento con nuestra aplicación y servicio al cliente! ¡Muchas gracias por las 5 estrellas! 🤩 Todo lo mejor, Kevin

Edited March 21, 2023

As a new customer, Jel provided the most fantastic support. She made me feel like the most important person she had helped all day. As a small independent retailer, there is only one person managing everything - so to get personalised help is a godsend! And the pop up will hopefully help us build our database!

Cornercopia Store
United Kingdom
About 1 hour using the app
TYDAL replied March 21, 2023

We are thrilled that we've provided you with fantastic support and personalized assistance. It's always rewarding for us to hear that we have been able to make a positive impact on our customers, especially small independent retailers like yours. We are glad that our app will help you build your database, and we hope our services will continue to meet your needs. Thank you for choosing us, and please let us know if you need any further assistance.
Best wishes, Kevin

August 29, 2023

Paul was amazing and gave me great customer service while helping me out with my website! Hope to get more of this company's products in the future! 10/10

coolartshop
United States
About 1 hour using the app
TYDAL replied September 3, 2023

Thanks so much for the awesome review! 😄 We're thrilled you loved our customer service and we were able to help with your store. We're eager to provide more great products and features in the future! 👍 Cheers!
- Lea & Rivo Team

May 4, 2022

Betty was really helpful with the pop up set up great service and quick to fix problems
thank you very much

Ambar
United Kingdom
About 1 hour using the app
TYDAL replied May 4, 2022

Your kind words and positive feedback mean the world to us, thank you so much! 🌟 Much appreciated, Kevin

June 22, 2022

Really cool app and support is great, super helpful and responsive. The app is very straight forward and works with little-to-no customization. I'm happy with my choice to install Rivo's pop-up app. A bit of feedback to improve the product would be adding the ability to have codes emailed to customers that sign up and to allow management of multiple pop-ups.

SUMO
United States
About 1 hour using the app
TYDAL replied June 23, 2022

These are excellent suggestions, SUMO! Your review is essential in helping us improve the app, and I have sent your feedback to our product team. If there's anything else, you want to add, just let us know anytime. 🙌 Cheers, Kevin