Reviews (4,656)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for effectively building mailing lists and capturing customer emails, often through offers like a 10% discount. It's praised for easy installation, robust customization options, and seamless Shopify integration. The app also features detailed analytics and supports custom CSS. Merchants appreciate the quick performance and responsive customer support, which efficiently resolves issues and offers valuable business insights.

November 26, 2022

I found the Rivo EMAIL POP UPS app very easy to use. My pop-up was ready in no time and Jaci offered great support.

Eva Stalinski
Netherlands
About 1 hour using the app
TYDAL replied November 27, 2022

We are so glad you had a 5-star experience in using our app! Thanks so much for the positive feedback and 5-star review! 🎉 Cheers, Kevin

July 9, 2023

I just pressed one button because I wanted to use the custom css function
They gave me a quick reply, kind guidance, and suggested improvements to my shop at the same time.
Thank you so much Paul for taking care of me!

mgb skin global
Japan
About 1 hour using the app
TYDAL replied July 11, 2023

Glad you had a great experience with our support team! We're thrilled to hear that our team provided quick and valuable suggestions for your store. 🎉 Thank you for sharing your feedback!
- Lea & Rivo Team

October 7, 2022

Great app! Jel was an amazing help, communication was easy! She even gave me tips on how to improve the site.

toocoldmerch
United States
About 1 hour using the app
TYDAL replied October 10, 2022

We greatly appreciate the 5-Star review! These reviews make our day here. 🙂 Thanks, Kevin

July 31, 2022

Vicky was an amazing help and i love this app already. Vicky helped me upgrade my store and without her, i wouldn't have learned what i learned today

XCLUSIVWORLDWIDE
United States
About 1 hour using the app
TYDAL replied August 2, 2022

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! All the best, Kevin

January 24, 2023

Fantastic help, Arrianne solved my problem and gave me ideas. Great customer service assistance - it made me want to use more Rivo products.

Color Me Beautiful
United States
About 1 hour using the app
TYDAL replied January 24, 2023

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Our team here at Rivo will be delighted to assist you. All the best, Kevin

January 18, 2023

thanks to Pete for great support! it's great to have a custom CSS function and Pete also helped to remove the "Powered by Rivo" line for free :)

IVSHC
Hong Kong SAR
About 1 hour using the app
TYDAL replied January 18, 2023

Thank you so much for the amazing 5-star review! Means the world to us and we are here for you anytime. 😊 Cheers, Kevin

July 14, 2022

So far so good setting it up. Great support for this app set up so far. Will be interesting to see the results.

Kirsty Taylor Goldsmiths
United Kingdom
About 1 hour using the app
TYDAL replied July 14, 2022

Thank you so much for leaving a positive review! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Best wishes, Kevin

December 9, 2022

The app was super easy to set-up very user friendly. Pete's help to start the process was very thorough and answered any questions I had.

TICA Sport
United States
About 1 hour using the app
TYDAL replied December 12, 2022

So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. Much appreciated, Kevin

May 22, 2022

This app is really great. The features were all very easy to use, the styling choices made it very easy to customize to the look of my site and when I reached out to the support team to help me remove branding, it may honestly have been the best customer support I have ever experienced in my life. Alex was quick, super friendly, and really helped me out tremendously. Because the support was so good, I am going to be checking out Rivo's other apps and see if I can implement them into my store. 5 stars across the board and the service is free! Thank you Rivo, amazing job!

Extinction Level Event
United States
About 1 hour using the app
TYDAL replied May 23, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful to customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🍻 Cheers, Kevin

November 18, 2022

Customer service was excellent!!! I received a reply automatically and the agent was very kind and friendly. Resolved what I needed super quickly.

Highflier
United States
About 1 hour using the app
TYDAL replied November 18, 2022

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin