Rivyo Product Reviews

Excellent customer service, we had a slight issue which was fixed very quickly. I highly recommend Rivyo!

100% Satisfied! Had a problem with integrating this app into EasyTabs, send a message across to these guys and they replied pretty much immediately. The app is now working! What a friendly and efficient bunch of people! Hats off to you guys and your support.

To anyone looking for an all round excellent app that boosts customer engagement I would highly suggest installing this app! I am astounded that the "Free" app lets customers submit questions and add Images to their review! Even send request emails. Oh is this app such a blessing! Cannot recommend enough.

Great and fast support!! I had some trouble with color style and they help me customize the css. Thanks, Rivyo.

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The app works really great but only when support sets your code manually so you need to give them permission.

They are super helpful, it's so easy to set up. I got the width wrong first time so they offered to help, it only took 5 minutes for them to reply to my support and fix everything for meeee.

Fantastic support team! Great and fast support with setup! Super helpful with every single modification I needed within minutes!! I highly recommend this app, much more than loox, ali reviews or judge.me (I've tried them all).

So i do not know why but the images won't appear. So I have reached to customer support, they didn't do anything I have wasted days and money for nothing and they even did not send me informations about my problem

What a disaster! After having this app installed for a few weeks I received an email asking me to review one of my products which is fine because I had previously completed a test order. What caught my attention was all this coding that took up lines and lines in the email so of course I brought this to the developers attention and it was (apparently) fixed. The other day I received an email from a customer complaining about the review request email because of this coding which appeared (obviously it wasn’t fixed) and she was concerned it was fraud. She was also annoyed because she received four separate emails requesting to write a review - so to be clear, if your customer places one order for 9 items, Rivyo will send 9 emails asking the customer to review each product instead of one email combining all products like the other Apps do. Another issue I had is that the maximum time after an order is fulfilled for a review email to be sent out is only 9 days! Well, here in Australia it can take 5-10 for a parcel to be delivered so asking a customer to write a review for a product they’ve not receive is not on. Be warned guys, this app looks the part on the front end but fails miserably in the back end.

On a positive, their customer service is very good but not good enough for me to keep the App running on my store. I’ve switched to Stamped.io

The product is great! Customer service is great! It took only half an hour to solve the problem. Thank you for your professional service!