Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust review features, easy-to-use interface, and top-notch customer support. It integrates smoothly with Shopify, offering customizable review forms and SEO-friendly snippets. The app allows importing of reviews and photos from other platforms, including Amazon. It's appreciated for its affordability and similarity to Amazon's review system. The customer support is praised for being responsive and accommodating customization requests. Merchants have found it reliable over the years, noting its prompt service, intuitive interface, and excellent problem-solving capabilities.

October 21, 2019

The customer support solved my problems and asked me to write a good reviews. However, once I wrote the comment, the problem came out again... BUT THERE IS NO ONE TO REPLY ME ANYMORE....

Pureborn US
About 2 months using the app
WebContrive Technologies Pvt Ltd replied January 25, 2020

We have fixed this issue that you had faced. Can you please test it?
Do you need any other help then please send an email on "hello@thimatic.com" to create a ticket or you can also contact us on the Live Chat from our app admin.
I hope you can update the feedback.

Looking forward to hearing from you.

Edited May 8, 2019

What a disaster! After having this app installed for a few weeks I received an email asking me to review one of my products which is fine because I had previously completed a test order. What caught my attention was all this coding that took up lines and lines in the email so of course I brought this to the developers attention and it was (apparently) fixed. The other day I received an email from a customer complaining about the review request email because of this coding which appeared (obviously it wasn’t fixed) and she was concerned it was fraud. She was also annoyed because she received four separate emails requesting to write a review - so to be clear, if your customer places one order for 9 items, Rivyo will send 9 emails asking the customer to review each product instead of one email combining all products like the other Apps do. Another issue I had is that the maximum time after an order is fulfilled for a review email to be sent out is only 9 days! Well, here in Australia it can take 5-10 for a parcel to be delivered so asking a customer to write a review for a product they’ve not receive is not on. Be warned guys, this app looks the part on the front end but fails miserably in the back end.

On a positive, their customer service is very good but not good enough for me to keep the App running on my store. I’ve switched to Stamped.io

Glyco Skincare
About 1 month using the app
WebContrive Technologies Pvt Ltd replied May 13, 2019

We are really sorry for the issue you faced. Can you please give us one chance to prove our self? As we already solved this issue and we tested it and it is working completely fine. So please try it out i'm sure you will love it. Thank you

November 11, 2021

Fake advertisement. It says import 100 reviews from amazon/aliexpress but when I tried it says upgrade a plan to import reviews from amazon.

Biz Mart
25 minutes using the app
Edited April 4, 2020

if i need to contact support for inserting reviwes for each product and for that i lose a lot of time and i still pay $ 6 for that i will teach them to insert myself. The purpose of the application is automation isn't it? support is kind but i have the impression that they have a lot of work and that it took me an hour for three products and eventually I had to manually delete the 1,2,3 ratings and if I only asked for 5 stars.I give for support 5 star but for app 1.After two days that i lost whit their support they "explain" me that i should hit "all" reviwes and then i dellet my self the rest 4,3,2,1 star reviwes!Second problem is when u sholud do manuel installation for every product because automatic does not work.And yes if there is problem it is All express error!I install app call "LOOX" will see if that app work.

French Way
12 days using the app
WebContrive Technologies Pvt Ltd replied April 1, 2020

We are sorry for the problem you faced.
I think you have selected the "All Reviews" option in AliExpress import that's why all reviews imported. Can you please share an AliExpress import screen recording video on "support@thimatic.com"?

Thank You.

August 27, 2020

it doesn't work and the app name rivyo just faking the authentic "Ryviu"
it doesn't work and the app name rivyo just faking the authentic "Ryviu"

Intimate Material
United States
7 days using the app
WebContrive Technologies Pvt Ltd replied August 27, 2020

Hey, we are really sorry for the problem you faced but as we see there is not live chat or ticket initiated by you.

Please let us know what issue you are facing we will try our best to solve it asap. To contact support you can email us on support@thimatic.com or you can initiate a live chat from the app admin we will help you to solve problem on top priority.

Looking forward to hearing back from you.

Thank you

Edited February 15, 2021

This doesn't work. I could upload only two review and those two reviews look so fake with bad english translation. I couldnt see the reviews uploaded on my website so asked help to Rivyo assistant. they asked for permission to access my store features. I allowed it. They made the review showed up but nothing works. It can not upload new reviews.They deleted my duplicate code. I didnt authorize that ever. What is wrong with them

2 days using the app
November 18, 2020

waist of time! costumer support not answer for many hours
no margin - not work with any theme
very difficult to edit existing reviews

1 day using the app
April 20, 2021

I give 1 star because there's no 0 star available!! This is a complete waste of my time and money! You get charged right away with no refund policy and the free trial doesn't allow you to add reviews to test the app and how the layout looks like on your store!!! I want my money back please!

About 1 hour using the app
December 14, 2020

What's the point of offering a free version when you can't even do anything in it. All the options are locked and ask you to buy the advanced plan.

About 13 hours using the app
May 2, 2019

the reviews did not show up on my mobile. After talking to customer service 2-3 times and them telling me it was fixed 2-3 times, it still was not. Yet every single time they asked me to give them a good review. Would be nice if it worked but it did not, looking to download one of the top 3 apps for reviews.

7 days using the app