Rivyo Product Reviews

Rivyo Product Reviews

Reviews (2,199)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer service, ease of integration, and compatibility with various themes. It's valued for its comprehensive free plan and features like Q&A sections, Google Shopping integration, and prominent review displays that enhance customer trust. The app supports review imports from platforms like Amazon and offers customization to align with store branding, with a development team responsive to implementing new features based on feedback.

Edited January 30, 2019

It is really great.And staff can help you to solve any problems you met.They help me a lot.This APP is free but helpful.

paperjazz
United States
1 day using the app
February 13, 2019

I had to get help to add this app as I wasn't familiar with liquid code and they quickly set it up for me and I cannot appreciate the help enough. I highly recommend them if you are wanting to have product reviews on your website and even allow people to ask questions about the products.
I highly recommend Rivyo.

Kai's Ruff Wear
United States
1 day using the app
October 3, 2019

Great UI, AWESOME support team that goes out of their way to fix ANY issues you have. I HIGHLY suggest using Rivyo....you'll be glad you did!

Truckers Armor
United States
1 day using the app
November 28, 2019

So i do not know why but the images won't appear. So I have reached to customer support, they didn't do anything I have wasted days and money for nothing and they even did not send me informations about my problem

BEAUTÉ.
France
About 1 month using the app
WebContrive replied November 29, 2019

We have checked your store and find that you haven't uploaded any images. We have sent you an mail from "support@thimatic.com". Please check that and reply to it so we can fix the issue that you have faced.

Thank you.

Edited May 8, 2019

What a disaster! After having this app installed for a few weeks I received an email asking me to review one of my products which is fine because I had previously completed a test order. What caught my attention was all this coding that took up lines and lines in the email so of course I brought this to the developers attention and it was (apparently) fixed. The other day I received an email from a customer complaining about the review request email because of this coding which appeared (obviously it wasn’t fixed) and she was concerned it was fraud. She was also annoyed because she received four separate emails requesting to write a review - so to be clear, if your customer places one order for 9 items, Rivyo will send 9 emails asking the customer to review each product instead of one email combining all products like the other Apps do. Another issue I had is that the maximum time after an order is fulfilled for a review email to be sent out is only 9 days! Well, here in Australia it can take 5-10 for a parcel to be delivered so asking a customer to write a review for a product they’ve not receive is not on. Be warned guys, this app looks the part on the front end but fails miserably in the back end.

On a positive, their customer service is very good but not good enough for me to keep the App running on my store. I’ve switched to Stamped.io

Glyco Skincare
Australia
About 1 month using the app
WebContrive replied May 13, 2019

We are really sorry for the issue you faced. Can you please give us one chance to prove our self? As we already solved this issue and we tested it and it is working completely fine. So please try it out i'm sure you will love it. Thank you

Edited November 12, 2018

cool App 100% Plus the support team is very helpful! This is a must have app. I hope the developer will add more feature to it. More power!

BaratoPH
Philippines
1 day using the app
October 5, 2020

App works as advertised and support is absolutely amazing! Does exactly what we needed - very satisfied. Their team was super helpful onboarding us and made the whole process painless. Highly recommended!

ICETRAX
Canada
1 day using the app
March 21, 2024

Semplice da installare e configurare, assistenza subito pronta a dare consigli.

Esgraphic
Italy
About 1 hour using the app
WebContrive replied March 28, 2024

Thank you so much for sharing great experience with us, Your feedback are valuable to us!

Don't hesitate to reach out through support@webcontrive.com or our in-app live chat, if you have any queries. Thank you for being our valued user! 😊

March 22, 2019

nice app easy to use

Minosoo
Algeria
About 1 month using the app
WebContrive replied January 25, 2020

Thank you so much for your lovely feedback.
Do you need any other help then please send an email on "hello@thimatic.com" to create a ticket or you can also contact us on the Live Chat from our app admin.
I hope you can update the feedback.

Edited May 12, 2020

I tried several different review app and this is the one, with all the features I need at low cost! The team are very helpful also. I give 5 stars because I can't give 6.

LolliPolish
Hong Kong SAR
1 day using the app