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24/7 AI phone agent: answers calls, gives order & delivery updates, edits orders, cut support costs.
Rosie is a 24/7 AI phone agent that sounds like a real human and connects directly to your Shopify store. Built for high-volume e-commerce brands, Rosie handles the repetitive "where is my order?" calls that drain your team's time. The agent instantly looks up order status, tracking info, and store policies, while texting links directly to callers. Reduce your customer service costs and only transfer the complex issues to your human staff.
- Resolve customer support calls 24/7 with AI, and transfer to your team if needed
- Provide callers real-time order & delivery status, pulled straight from Shopify
- Handle returns, cancellations and address changes, according to your policies
- Text shipment tracking and product links, and log every call back to Shopify
- Take and edit orders over the phone by texting callers a custom checkout link
Languages
English
Works with
- Shopify Admin
- Zapier
Categories
Pricing
Professional
$49 / month
Features
- Answers every call 24/7
- 250 minutes per month
- Trained on your products and policies
- Answers product questions & FAQs
- Provide order and delivery status
- Initiate returns and cancel orders
- Custom greeting, 10+ voices, Spanish
- Native iOS & Android app
7-day free trial
Scale
$149 / month
Features
- Everything in Professional, plus:
- 1,000 minutes per month
- Text delivery tracking links
- Text product links for easy purchases
- Update shipping address on orders
- Live transfer to your team / call center
7-day free trial
Growth
$299 / month
Features
- Everything in Scale, plus:
- 2,000 minutes per month
- Text checkout links for new purchases
- Add new items to existing orders
- Waterfall transfer until someone answers
- Custom agent training & priority support
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (3)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We tried a ton of AI Support options and Rosie was the obvious winner. Our business transformed overnight - Rosie handles over 90% of the calls we used to answer ourselves. Rosie knows everything about our product catalog, looks up orders to answer questions about tracking, delivery, returns, and more. She also knows all of our return, cancellation, and adjustment policies automatically and follows them perfectly.
We have been using one version or another of AI since 2020 and we have found that Rosie is the best. Other apps that can do similar functions, such as what Rosie can provide, were priced hundreds or thousands of dollars a month more.
We have her handling all incoming calls and with a few minor adjustments in the very beginning, she has been flawless. We also integrated her with our Shopify store, and she is able to look up orders and provide tracking information as well as order status, whether an order is still processing or has shipped or has been delivered, she can provide that information.
Amazingly, she can even recap a phone call and place a note on the Shopify order so you can see exactly what Rosie discussed with the customer.
It is one of the few apps that can not only answer calls but can text appropriate links and product information taken directly from your Shopify store during the phone call, when a client or customer calls in.
We highly recommend Rosie for your call handling needs and linking it to your Shopify store.
We love Hey Rosie! She can take orders over the phone and has been a great addition to the team.
Support
App support provided by Rosie.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Shopify admin
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Edit customers
Customer data
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View products
Inventory, products, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, returns, draft orders, order edits
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View Shopify admin
Legal policies
