Reviews (421)
Refine
-
By rating
Setting up Route was easy and effortless, and our customers really like it. We weren't sure if it would be something they would use so we leave the toggle off and let them manually toggle it, and we've had a lot of customers add it to their order. It's been helpful for them to track their order and easy for us if any packages get lost or damaged.
Hi there,
Thanks for your glowing review! We are so happy to hear that you've enjoyed the easy set-up as well the peace of mind Route offers, and that many of your customers are utilizing Route to both track and protect their packages!
We feel very fortunate to work with merchants such as yourself. Should you run into any future questions, please reach out to us at https://help.route.com/hc/en-us and we'll be happy to assist however we can!
Hope you had a wonderful weekend,
Jordan, Customer Service
While we've not been with you long, your customer service is amazing! They are always there to answer our questions quickly and fully. Training was helpful and the system is very easy to use and understand
Hi there,
Thanks for the wonderful review! Route prides itself on offering world-class customer service. We are thrilled to hear you have had an amazing experience with us thus far.
If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a wonderful day,
Bianca, Customer Service
Route's interface is super easy to navigate, user-friendly, and adding your branded content is effortless. Route thought of everything when it comes to clearly communicating with your customers. Reporting and resolving issues is seamless and has added another layer of customer support for our service team.
Hi there,
Thanks for this raving review. We are thrilled to hear you have had a great experience using Route. We pride ourselves on excellent customer service and are happy to hear we are hitting your standard.
If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Best,
Bianca, customer service
This app has been amazing! It has removed a lot of customer service issues off of my team by offering insurance on the package. Route handles the customers claim and allows my team to focus on sales and shipping!
Hi there,
Thanks so much for your glowing review! We are so happy to hear your team and customers are enjoying the ease and peace of mind Route brings, especially as it allows you to focus on sales and shipping.
Should you run into any future questions, please feel free to reach out to us at https://help.route.com/hc/en-us and we'd be happy to support however we can.
We feel very lucky to work with merchants like yourself, and we look forward to continuing the partnership!
All the best,
Jordan, Customer Service
Essential for any E-commerce at any stage, while offering shipping security to customers in pandemic times and the volatility of working with multiple delivery carriers. Simple to set-up and get started, with speedy support. Greatly helps to provide a relief mechanism both to customers, and triaging pipeline for the core CS Team. Super reasonable pricing for value provided - a no brainer vs. calling and waiting hours to be attended by shipping carrier telephone support or filing claims that go no-where fast. If you want to have professional level of shipping issue support, get Route!
Hi there,
Thanks for this raving review! We are happy to hear you have had such a good experience using Route. We pride ourselves on giving top customer service. If you across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thank you and enjoy your week!
Best,
Bianca, customer service
Smooth implementation. No real advanced skills needed to operate. And straightforward for the customer to have peace of mind if any shipments has issues.
Hi there,
Thanks for the kind words! We are happy to hear your implementation process went smoothly. We pride ourselves on giving great customer service. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, customer service
HIGHLY RECOMMEND! Get this app, it is a no brainer! It adds the trust factor that new customers need to buy on a random website! Even if you're an established brand, it's a great option/service to give your customers because of all of the craziness going on with shipping these days and theft of products on doorsteps. It costs you nothing and the customer has a choice to pay a minimal fee to get incredible protection, so you have nothing to lose. The app is not perfect, but they're trying to provide a great product that they're constantly improving as much as they can within the confines of Shopify's rules, are always very helpful and have great customer support. Give them a try and be patient if things aren't perfect right away. I've had Route since Summer 2020 and have definitely seen a boost in conversions and believe that Route contributed significantly to that increase in conversion.
Hello,
Thank you so much for the wonderful review! We couldn’t be happier to hear how much you have been loving working with Route. We know so many unexpected things can arise during shipping and we’re here to turn those experiences around for both you and your customers!
It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help!
Have a wonderful week,
Holly, Customer Support
Awesome APP
saved us thousands of dollars already
they are responsive and also provide great customer service
Great sales and account management teams, easy to work with and super simple to implement when you want to get started. Willing to work with you to make it work for your store.
Hello there,
Thanks for taking the time to write this great review. We are thrilled to hear you have a good experience using Route. We pride ourselves on giving world-class customer service.
If you ever have any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Sincerely,
Bianca, customer service
Much needed app! The team at route are friendly and helpful! I get someone within 24 hours to respond and resolve any issues I have. They look after your business but most importantly, your customers. Always happy when customers purchase route with their order!
If you’re considering, do it!
Hi there,
Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.
Have a great day!
Skylar, Customer Support