Route ‑ Protection & Tracking
- Pricing
-
Free to install. Additional charges may apply.
- Popular with stores like yours
- Based in United States
- Rating
- 3.9 (323)
- Developer
- RouteApp LLC
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Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more
From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
- Package protection that gives your customers peace of mind at checkout
- Returns management software with AI verification, exchanges, and POS support
- Cash back loyalty discounts on the next purchase to bring customers back
- Order tracking to extend customer lifetime value and keep customers 10x engaged
- Instant claims resolution that saves time, support costs & customer frustration
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Flow
Categories
Return options
Pricing
Choose the plan that best fits your business.
External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more
Free
Free to install
Additional charges may apply. Please visit route.com/pricing to learn more.
All charges are billed in USD. See all pricing options
Reviews (323)
Route has been incredible. As a fast-growing global business, managing logistics and customer support across multiple markets was becoming increasingly complex. Route has helped simplify that process, as well as give our customers added confidence and peace of mind.
The onboarding, setup and integration process was seamless from start to finish. A special thank you to Laura, who went above and beyond to answer all of our questions, implement everything behind the scenes, and even create custom workflows tailored to our business needs. The platform itself is incredibly user-friendly, and Laura provided a thorough walkthrough to ensure we felt confident using it from day one.
Highly recommend to any brand looking to elevate the post-purchase experience and scale with confidence!
We've been working with Route for package protection and returns for several months. The onboarding and integration process was seamless, their team is hands-on and responsive, and they're quick to make backend updates when needed. The claims resolution process is straightforward and easy for customers to navigate.
Hey La Ligne Team,
Thank you for trusting us with your post-purchase experience and taking the time to give us honest feedback! We are very excited to continue the partnership.
In full transparency, we would love to know where the gap is to give you confidence that Route is a 5-star experience. I'll be reaching out to you via email to hopefully get your feedback on where we can improve the platform and service.
Best,
Adam Casper (Route Solutions)
Route has been a lifesaver for The Protein Bakery. As a small business shipping both wholesale and retail orders across the country, issues occasionally happen in transit. Route makes the resolution process simple and stress-free for our customers while saving our team countless hours. It’s one of the best investments we’ve made to improve the shipping experience and keep our customers happy.
Support
App support provided by RouteApp LLC.
Resources
Developer
Launched
January 17, 2019
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