Route ‑ Protection & Tracking

Route ‑ Protection & Tracking

Pricing
Free to install. Additional charges may apply.
Popular with stores like yours
Based in United States
Rating
3.9 (351)
Developer
RouteApp LLC

Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. more
  • Package protection that gives your customers peace of mind at checkout
  • Returns management software with AI verification, exchanges, and POS support
  • Cash back loyalty discounts on the next purchase to bring customers back
  • Order tracking to extend customer lifetime value and keep customers 10x engaged
  • Instant claims resolution that saves time, support costs & customer frustration
Popular with stores like yours
Based in United States

Languages

English

Works with

Pricing

External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more

Free

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

All charges are billed in USD. See all pricing options

Reviews (351)

Overall rating
3.9
Counts per rating level
  • 69% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 20% of ratings are 1 stars
June 16, 2026

Mitchel Lund has been incredibly helpful throughout the entire Route installation process. He guided us step by step, making the setup smooth and straightforward. Beyond the initial implementation, he has continued to provide excellent support and follows up on our account regularly to ensure everything is running properly.

His responsiveness, expertise, and proactive approach have made a real difference to our experience with Route. We truly appreciate his dedication and highly recommend working with him.

Velour Garments
Spain
About 2 years using the app
May 12, 2026

We have been working with route for a few years and it has been a great experience. We also just implemented their returns platform as well and the transition process was pretty seamless. Justin was very hands on with making sure our complicated returns workflows were set up and functioning correctly. Very hands on and helpful.

Ayla and Company
United States
Over 3 years using the app
June 10, 2026

Route has been a lifesaver for The Protein Bakery. As a small business shipping both wholesale and retail orders across the country, issues occasionally happen in transit. Route makes the resolution process simple and stress-free for our customers while saving our team countless hours. It’s one of the best investments we’ve made to improve the shipping experience and keep our customers happy.

The Protein Bakery
United States
Almost 2 years using the app

Support

App support provided by RouteApp LLC.

Developer

RouteApp LLC

3301 Thanksgiving Way, Suite 300, Lehi, UT, 84043, US

Launched

January 17, 2019

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