Sales and conversion optimization | Orders and shipping | Customer support
Route ‑ Shipping Insurance

Route ‑ Shipping Insurance

by RouteApp LLC

One-Click Shipping Insurance

4.6 of 5 stars(57 reviews)
Free
Add app

Cover Shipping Losses

Route protects your store and your customers while covering losses, keeping more revenue in your pocket.

Conversion Lift

Cart abandonment with new customers can be due to lack of trust. Route can increase conversion of these customers.

Improve Customer Experience

You don't lose money on refunds because we cover the cost. And we create an easy way for you to sell the same item again.

About Route ‑ Shipping Insurance

Why You Will Love Route

It's Free! As a merchant, you will never pay for Route.

Route will cover the cost of all lost, stolen or broken items that have been insured by the consumer, which means you can keep more of your revenue!

Route increases customer confidence at a pivotal point in the purchase process, resulting in site conversion increase.

Shoppers can buy with confidence knowing their purchase is guaranteed. Route reinforces trust in your brand and aids in purchasing decisions at the checkout page.

  • Allow your customers to insure their shipments in one-click
  • Increase conversion, customer loyalty, and lifetime value
  • Increase trust by guaranteeing shipment or money back at no cost to you

What is Route?

Route is a free plug-and-play shipping insurance app for Shopify merchants.

We make it easy for your customers to purchase shipping insurance on their order for a fraction of the cost of the cart value.

As a business, you no longer have to worry about refunding orders which aren’t delivered for customers who choose to insure their order through Route.

Simply click “Add App” to sign up for the service. No coding is needed and setting up Route takes minutes.

How does it work?

After signing up with Route, you can either choose to have us install the code for you for free or someone on your team with very limited development experience can do this easily.

As part of the checkout process, customers can select Route to secure their order in one-click.

Customers receive a confirmation email from Route that they are protected and gives them a link to file claims.

If for whatever reason the order does not reach the customer, your product gets damaged before arriving at the customer or gets stolen from their porch, the customer can claim a refund from Route.

How do I get started?

To get started, click the button labeled “Add App”. If you’re logged into Shopify you’ll be asked to authorize the connection between your store and Route. This allows us to install our widget on your cart page.

FAQ

  1. How does Route calculate how much to charge customers? The amount we charge is calculated using a number of variables from type of product to the past history of similar businesses. Customers typically pay around one percent of the cart value.

  2. Who is underwriting Route? Route is backed by the Lloyds of London group.

  3. How long does it take Route to process claims? We respond to claims within 24 hours and do our best to process/payout claims within 5 days.

  4. Is there a contract, or can I uninstall at any time? You can uninstall Route at any time. If you do wish to uninstall Route, you can do so by clicking the delete button within your apps section, you will also need to unpublish/delete the Route product as well from your store.

See the app in action

Explore how the app works in an example store.

View example store

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Support

Pricing

Free

Overall rating
4.6 of 5 stars
 Based on 57 reviews

  • 5 of 5 stars
    89% of ratings are 5 stars
    (51)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    4% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    5% of ratings are 1 stars
    (3)
View all 57 reviews

Most recent reviews

Cyclone FPV

Rating
1 of 5 stars
Posted
January 13, 2020

Listen, I thought this app would be the best option and at the beginning I thought it was legit. They were fast to reply for installation and getting me up and running. However, I needed support for a claim and also to discuss a charge to my card. NOTHING!!

I wrote two different people (Alex and Patrick) and still...NOTHING! I had a customer that had a shipment go missing. I called the number that I was sent from Route (thought I would help the customer out) and..you guessed it..NOTHING!. No one answered. The answering system said "No one is here to take your call!". THAT LASTED ALL DAY.

Finally, I wanted to discuss this charge on my card from them. I sent an email, I called, I even went to the chat...and...NOTHING!

So, with all due respect, to the folks at Route, learn how to ROUTE your customer calls and emails before you worry about the route of our packages. You guys were quick to assist on the install and then..guess what...nothing! There are plenty of other providers...and to be honest, I know you made some good dollars on my orders..but dollars are worth nothing if you have no business "sense". PEACE..it is being removed as I type. - Tarek from Cyclone FPV (www.cyclonefpv.com)

Canoe Club

Rating
5 of 5 stars
Posted
December 17, 2019

Trust me, if you were looking for shipping insurance, you want Route.
With the increasing problem of package theft after delivery, we were suffering from long and difficult calls with customers and carriers, and were never feeling like the outcome was ideal. Route Shipping Insurance puts the decision to protect your package in the hands of the customer, so they are able to add insurance at the point of checkout for a low fee, and also see that if they opt out, we do not cover that loss.
Sales and Support teams at Route are phenomenal and very responsive. It took minutes to integrate and from that moment we've been feeling secure in our deliveries and our ability to serve our customers better than ever in the case of lost/stolen/broken packages.

1of1 Card Shop

Rating
5 of 5 stars
Posted
November 11, 2019

This is the app everyone needs; no joke. Insuring orders was what I had always needed and voluntary insurance was NOT the way to go. State Farm, All State would not insure any packages and the only way to feel secure sending USPS was to send registered mail which is a hassle.

Insert the Route App. On average my store will charge my customers $0.98 per transaction ($50 purchase) to guarantee delivery to their doorstep. If its not delivered, if its lost or if its damaged they get a refund, a re order or store credit.

Along with the technology the customer service is second to none. Installed the app on a Saturday and needed help implementing and was greeted by several emails saying they "had it covered Monday". Monday rolled along and at 5am eastern I was ready to go along with a phone call saying thank you for the download.

To say this solution is a big help is an understatement. Cant wait to explain the value add in an email to all of my customer base.

-Steve

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