Route ‑ Protection & Tracking
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Highlights
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Based in United States
About this app
Launched
January 17, 2019
Languages
English
Categories
Customer order tracking , Upselling and cross-sellingFits seamlessly into
CheckoutShopify Plus features
Customize your pre-purchase checkout experience directly in Shopify adminUnlock your post-purchase experience with real-time tracking, package protection, remarketing & more
Combine package protection, real-time tracking, remarketing and sustainability into one holistic customer experience to increase sales and drive customer loyalty. Move beyond simple email and SMS and join the thousands of other merchants who have turned single purchasers into lifelong customers. Take advantage of the Route network, where your customers already track everything they order, to deepen and further monetize your relationships.
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Build a modern relationship with your customers from checkout to delivery.
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Keep your customers happy. Protect their orders from loss, theft, and damages.
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Reduce time on customer support with instant issue resolution.
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Boost loyalty & checkout conversion with carbon-neutral shipping.
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Drive repeat purchases with personalized product recommendations.
Pricing
External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more
Free to install
Additional charges may apply. Please visit route.com/pricing to learn more.
Free to install
Additional charges may apply. Please visit route.com/pricing to learn more.
All charges are billed in USD. See all pricing options
347 reviews
quick and very efficient, every case was solved!! all my clients should get this protection! it solves all of our problems!
Great app, really helps reduce the customer service cost and lost revenue due to carrier issues. I've been a customer for over a year and I've only had good experiences with it and their amazing team.
Hi there!
Thank you so much for your amazing review! We're thrilled to hear that our app has been a valuable tool in reducing customer service costs and addressing carrier issues effectively. We greatly appreciate your continued support, and our team is ecstatic to know that we've consistently provided you with positive experiences. We'll keep working hard to deliver excellence in our services.
Best regards,
Leea, Customer Service
I have NEVER have people with an app phone me, and better yet so rudely demanding that I respond to the collaborator request. A request that was merely a week old and which they had sent ONE email about NO followup. They quoted my email, etc. as if I am supposed to leap at Route's request. People have lives, people have jobs & people may also have other businesses to run. The sense of self importance from the ROUTE staff was just absolutely unprofessional & appalling.
Hi there! We are sorry to hear about this experience. We strive to provide our collaborators with professional and respectful service and we apologize if we fell short of those expectations as well as for any inconvenience caused by our follow-up.
We appreciate your feedback and will take this as an opportunity to review our communication and collaboration processes to ensure that we are providing a better experience for our collaborators in the future. If you run into any other questions or concerns you can reach out to us via our Help Center here: https://merchants.help.route.com/hc/en-us. Our team will always be happy to assist!
Take care,
Leea, Customer Service
About this app
Launched
January 17, 2019
Languages
English
Categories
Customer order tracking , Upselling and cross-sellingFits seamlessly into
CheckoutShopify Plus features
Customize your pre-purchase checkout experience directly in Shopify adminBuilt by RouteApp LLC
Support
Send a messagemerchantsupport@route.com
Resources
Featured in
Extending your checkout
Boost conversion and capture more sales with powerful checkout apps.
Tech stack
Cider sellers Ironwood Cider House
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