Route: Post‑Purchase Platform
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Highlights
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Based in United States
About this app
Launched
January 17, 2019
Languages
English
Categories
Warranties and insurance , Customer order trackingWorks with
CheckoutImprove customer experience, reduce costs & increase revenue—get package protection, tracking & more
Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases.
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Package protection gives your shoppers confidence & peace of mind at checkout
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Instant claims resolution that saves time, support costs & customer frustration
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Branded package tracking that builds anticipation & enhances customer experience
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Carbon neutral shipping that protects the planet and increases brand loyalty
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Revenue-driving product recommendations that increase customer lifetime value
Pricing
External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more
Free to install
Additional charges may apply. Please visit route.com/pricing to learn more.
Free to install
Additional charges may apply. Please visit route.com/pricing to learn more.
All charges are billed in USD. See all pricing options
381 reviews
Route is excellent to work with - the save a lot of time and hassle with orders damaged during transit. Great for our customer and our team to keep the process easy and clear to understand and execute on. Justin, who is our rep there, is a true pleasure to work with and always there to help when we need it.
Hi there,
Thank you for your feedback! We're so glad to hear that partnering with Route has saved you time and hassle when dealing with shipping issues, and that you've enjoyed working with one of our fantastic CSMs, Justin.
We appreciate your partnership, and hope you have a wonderful day!
Skylar, Customer Service
Route has been a great support to our business. Their help in providing assistance to our customers who deal with the frustrating experience of lost, stolen, or damaged packages has been invaluable. Route has also saved us a GREAT deal of time, stress and money with these incidents as well. I actually can no longer imagine running my business without Route, and I'm very grateful for all of the one-on-one assistance Route has provided us in the past 3-4 years.
Hi there,
Thank you for your feedback, we're so happy to hear this! Your satisfaction is our priority, and we're glad that you've found Route to be invaluable for you and your customers. We value your partnership!
Have a great day,
Skylar, Customer Service
Super-fast responses and incredible support from the team. Hassle free and ready to action any change that is needed, we can only appreciate that. Saves us a lot of time and our customers are happy :)
Hi there,
Thank you so much for taking the time to share your positive experience! We are so glad to hear that using Route has been hassle free, and has saved time for your team. We appreciate your partnership!
Have a wonderful day!
Skylar, Customer Support
Route has been a pleasure to work with from the start. We’ve been working with Route for package protection for the last 3+ years and over a year ago added the track service as well. It’s been nothing but a breeze working with them and the team. Additionally, we have had very specific issues throughout the years and route has always stepped up and assisted us in finding a solution. I highly recommend!
Hi there,
Thank you for this positive review! We're so glad to hear that you've enjoyed working with Route, and we value your partnership. We appreciate your feedback and look forward to continuing to provide excellent support for you and your customers.
Thanks, and have a great day!
Skylar, Customer Support
As others have mentioned, having Route as an extra layer of protection for our orders has been helpful. The CSMs we have worked with are quick to handle issues within the app or specific order situations.
Keep up the great job and here's to a successful Q4!
Hi there, we're so happy to hear this! Your satisfaction is our priority, and we're glad that our CSMs have been able to assist you in a helpful and timely matter. We appreciate your feedback!
Thank you, and have a great day!
Skylar, Customer Support
About this app
Launched
January 17, 2019
Languages
English
Categories
Warranties and insurance , Customer order trackingWorks with
CheckoutBuilt by RouteApp LLC
About RouteApp LLC
3.9 average rating
5 years building apps for the Shopify App Store
1557 W Innovation Way, Suite 200, Lehi, UT, 84043, US
Support
Send a messagemerchantsupport@route.com
Resources
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