Route Protection and Tracking

Name: Route Protection and Tracking
Brand: RouteApp LLC
Rating: 3.5 (336 reviews)

Pricing: Free to install. Additional charges may apply.
Rating: 3.5 (336)
Developer: RouteApp LLC

Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

Package protection that gives your customers peace of mind at checkout
Returns management software with AI verification, exchanges, and POS support
Cash back loyalty discounts on the next purchase to bring customers back
Order tracking to extend customer lifetime value and keep customers 10x engaged
Instant claims resolution that saves time, support costs & customer frustration

Popular with stores like yours: Based in United States

Languages

English

Works with

Checkout
Shopify Flow

Pricing

External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more

Free

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

All charges are billed in USD. See all pricing options

Reviews (336)

Overall rating

3.5

Counts per rating level

69% of ratings are 5 stars
231
5% of ratings are 4 stars
17
2% of ratings are 3 stars
6
4% of ratings are 2 stars
15
20% of ratings are 1 stars
67

All reviews

February 28, 2026

Route has recently fallen short of expectations. They charge customers a significant amount for package insurance, yet when it comes time to file a claim, they become unhelpful. Recently, they did not assist us with a lost package, and we have decided we will be taking our business elsewhere.

Hair So Fab

United States

Over 4 years using the app

Edited February 25, 2026

We highly recommend against this app. We have had no access to the features to file claims, our customers were unable to file claims on their own, and when you close your account, they want a year's worth of invoices for services not rendered.
A quick look at their Instagram will show you that they don't allow comments or show likes - red flags for any eCommerce business.

Jewel Heels

United States

Over 1 year using the app

January 11, 2026

Definitely do not recommend. So much that I had to reinstall the app just to leave the review. Always have to fight with getting the customer taken care of with this app when you have a claim, support is lacking. They did end up paying the claims they owed after it was all said and done with though. There are better apps out there.

JeepHut Offroad

United States

Almost 2 years using the app