Route Protection and Tracking

Name: Route Protection and Tracking
Brand: RouteApp LLC
Rating: 3.6 (334 reviews)

Pricing: Free to install. Additional charges may apply.
Rating: 3.6 (334)
Developer: RouteApp LLC

Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

Package protection that gives your customers peace of mind at checkout
Returns management software with AI verification, exchanges, and POS support
Cash back loyalty discounts on the next purchase to bring customers back
Order tracking to extend customer lifetime value and keep customers 10x engaged
Instant claims resolution that saves time, support costs & customer frustration

Popular with stores like yours: Based in United States

Languages

English

Works with

Checkout
Shopify Flow

Pricing

External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more

Free

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

All charges are billed in USD. See all pricing options

Reviews (334)

Overall rating

3.6

Counts per rating level

69% of ratings are 5 stars
232
5% of ratings are 4 stars
17
2% of ratings are 3 stars
6
4% of ratings are 2 stars
15
19% of ratings are 1 stars
64

All reviews

January 11, 2026

Definitely do not recommend. So much that I had to reinstall the app just to leave the review. Always have to fight with getting the customer taken care of with this app when you have a claim, support is lacking. They did end up paying the claims they owed after it was all said and done with though. There are better apps out there.

JeepHut Offroad

United States

Almost 2 years using the app

December 6, 2025

My store has over 30
+ sales for .98 Shopify says its a bot through this app. Hopefully the developers contact me soon. I uninstalled yesterday, but apparently it takes a couple days and my aov is suffering. The app is marking it fraud and returning money, Shopify says I have 2Factor Auth turned on so they can't get to any of my data! I'm so annoyed...

blanksbyCSU

United States

Over 2 years using the app

October 21, 2025

Buyer beware, don’t do it!! Big mistake, after being called a million times, we installed this application, and the integration was seamless; however, that is the only positive interaction. After-sales support is nonexistent. The first month we get the bill, and our credit card is overcharged by approximately $250. We attempted to set up a call without success since phone support is nonexistent outside of sales for this company. To make a long story short, we ended up uninstalling the application and had to dispute the overcharges, terrible experience, BIG HASSLE! (Notice your sales representative does not have a phone number in their signature line). Wish I could leave a ZERO STAR REVIEW

First Source Wireless

United States

3 months using the app