Route ‑ Protection & Tracking

About Route

Route is the premier post-purchase experience solution for online retailers. Brands across the globe leverage Route to decrease costs, boost revenue and improve customer experience.

Best part? It’s free.

What is Route?

Route’s unique suite of products gives Shopify merchants unprecedented control over their entire post-purchase flow. Best-in-class brands leverage Route for order protection, real-time package tracking and modern customer communication and reengagement tools—all without coding or development skills needed.

• Package tracking - Email, App, SMSOrder protection - Full suite of coverage options
• Order resolution - One-click claim filing and reorders
• Automated support - Instant resolutions and refunds
• Customer reengagement - Promotional content

Route’s streamlined installation process makes it possible to get up and running on Shopify or Shopify+ in minutes.

Why you'll love Route

Our unique suite of products gives you unprecedented control over the entire post-purchase flow, which allows you to reap the benefits of a truly optimized and effective delivery experience.

• We make it easy for you and your customers to protect their orders.
• Order protection increases customer confidence at a pivotal point in the purchase process and encourages checkout.
• Route covers the cost of all lost, stolen or broken items that have been insured which protects your bottom line.
• Automate support and instant resolutions to keep your customers happy and build trust in your brand. *Route repurchases products directly from your site resulting in additional revenue.
• Visual Tracking boosts transparency during delivery and decreases “where’s my order?” calls and emails.
• Visual Tracking puts your brand front and center during delivery, drastically boosting brand impressions and overall awareness.
• Engagement tools allow you to organically promote additional products during delivery and increase customer lifetime value.

What Route will do for your business

Decrease customer support costs

• Unprecedented transparency during delivery, order protection, and effortless claim resolutions drastically reduce your customer support burden.

Increase margins and boost revenue

• Order protection ensures every sale counts, by reducing shipping loss. Plus, with decreased support costs and additional purchases, you’ll take more revenue home.

Improve customer experience

• Protected orders, real-time package tracking and improved communication all lead to a best-in-class experience that delights shoppers and brings them back time and time again.