Route ‑ Protection & Tracking
by RouteApp LLCFuel Growth with Order Protection, Package Tracking & More
Modern Package Tracking
Build trust and loyalty with Visual Tracking™ that shows shoppers where packages are in real time for the ultimate transparency.
Premium Order Protection
Reduce loss, boost your bottom line, and increase customer loyalty with best-in-class order protection.
Intuitive Engagement Tools
Encourage additional purchases by engaging your customers when buying intent is the highest.
About Route ‑ Protection & Tracking
Support
- Developer website
- Privacy policy
- merchantsupport@route.com
Pricing
Free
Most recent reviews
KORELIMITED
So far, this is great. Most of our customers are using Route. Working with the Route team has been easy and seamless. The platform is very easy to navigate as well.
Developer reply
Hi there,
We are so happy to hear that your customers are adding Route, that our team has been easy and seamless to work with, and that the platform has been easy to navigate!
We feel very lucky to work with your team and protect your one-of-a-kind mission and products.
Should you run into any future questions, feel free to reach out to us at: https://help.route.com/hc/en-us and we'd be happy to help however we can!
Hope you had an amazing weekend,
Jordan, Customer Service
iFrenchy
Zoram, is the best customer service support at Route. Very responsive and follow up on your issue until it solves. Highly Recommend the app!
Developer reply
Hi there,
Thanks so much for this glowing review of Zoram's stellar customer service and response times, as well as our app!
We feel very lucky to work alongside him, and with merchants such as yourself.
Should you run into any future questions, please feel free to reach out to us at https://help.route.com/hc/en-us, and we'd be happy to help however we can.
Hope you're having a wonderful week!
Jordan, Customer Service
dla dushy
I can not say that I recommend this service. I used it for more than six months and during all this time I had THREE cases related to delivery problems. And only ONCE did Route cover the cost of the lost item. The last time I received an alarm notification from the post office about a parcel. Track number did not work. I wrote Rout's support and was told they couldn't help with it. Hundreds of dollars for six months to pay for the "service" is nowhere. Just weird.
Developer reply
Hi there,
Thanks so much for your invaluable feedback. We pride ourselves on offering top-notch customer service, and we are so sorry your experience fell short. We'd be happy to look into your customer claims and assist however we can.
It appears that out of the three claims filed, that one was filed outside of our coverage timeframe, the second case was closed as the customer told our specialist the package arrived safely after filing, and the third claim is still awaiting a response from the customer regarding updated tracking information. We've had an agent reach out to the third customer to make sure they're taken care of as soon as possible.
Since Route covers packages in lost, stolen, and damaged cases, we do require accurate tracking for all packages filed so we can ensure each situation is handled accordingly and within our coverage timeframes. As for the first claim not covered, per Route protection policy we do have certain timeframes during which a claim should be filed. An overview of our detailed coverage policies can be found here: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies as well as deadlines to report issues here: https://help.route.com/hc/en-us/articles/360050129513-Deadlines-to-report-an-order-issue.
Our sincerest apologies for any confusion caused regarding Route's protection parameters and required tracking on all packages. If you feel that claim denial was made in error, or you have any questions regarding our policies, please reach out to us at: https://help.route.com/hc/en-us and we'd be happy to revisit the claim or clarify further.
Hope you're staying safe and healthy,
Jordan, Customer Service