Route ‑ Protection & Tracking

Route ‑ Protection & Tracking

Free plan available
Rating (4.1)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States

About this app

Launched

January 17, 2019

Languages

English

Fits seamlessly into

Checkout

Unlock your post-purchase experience with real-time tracking, package protection, remarketing & more

Combine package protection, real-time tracking, remarketing and sustainability into one holistic customer experience to increase sales and drive customer loyalty. Move beyond simple email and SMS and join the thousands of other merchants who have turned single purchasers into lifelong customers. Take advantage of the Route network, where your customers already track everything they order, to deepen and further monetize your relationships.

Combine package protection, real-time tracking, remarketing and sustainability into one holistic customer experience to increase sales and drive customer loyalty. Move beyond simple email and SMS and join the thousands of other merchants who have turned single purchasers into lifelong customers. Take advantage of the Route network, where your customers already track everything they order, to deepen and further monetize your relationships. more
  • Build a modern relationship with your customers from checkout to delivery.
  • Keep your customers happy. Protect their orders from loss, theft, and damages.
  • Reduce time on customer support with instant issue resolution.
  • Boost loyalty & checkout conversion with carbon-neutral shipping.
  • Drive repeat purchases with personalized product recommendations.

Pricing

Track

Free

+ Green

$199/month

+ Grow

$349/month

Package Protection

Free

Track

Free

+ Green

$199/month

+ Grow

$349/month

Package Protection

Free

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

338 reviews
Overall rating
4.1
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 17% of ratings are 1 stars
December 27, 2022

We love route. No longer do we have to worry about shipping issues because route has us covered. The customer support is fantastic and the claims process is really easy for customers to understand. Route has probably saved us thousands upon thousands of dollars in lost revenue! Route is a standard app across all of our e-commerce websites. It's definitely one of those essential apps. 10/10

NFDVapes
United States
Time spent using app: Over 1 year
RouteApp LLC replied January 3, 2023

Hi there!

Thank you for the amazing review! I am so glad to hear that our team and app have been able to help both you and your customers.

Should you run into any questions, please know you can reach out via our Help Center: https://route.com/help-center at any time.

Best,
Leea, Customer Service

October 25, 2022

So far so good! The team was flexible addressing some of our specific concerns as well. That was nice to see!

VGoodiEZ
United States
Time spent using app: About 2 months
RouteApp LLC replied October 26, 2022

Hi there,

Thank you for your review! We are so glad to help and we look forward to continuing that support for you and your team!

Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help.

Have a wonderful day,
Leea, Customer Service

October 6, 2022

We used the app for several years but support stopped responding to me when I asked with help uninstalling The app has been glitchy in our cart for several months and support always told me it was working as expected I wouldn't recommend this app to anyone

Blonyx
United States
Time spent using app: About 3 years
RouteApp LLC replied October 13, 2022

Hi there,

We appreciate you taking the time to send in your feedback, and I am so sorry to hear of these concerns.

Our team would be happy to connect with you to help resolve any issues you are experiencing. Please feel free to contact your designated Customer Success Manager, or reach out through our help center here: https://route.com/help-center, at any time.

Best,
Leea, Customer Service

About this app

Launched

January 17, 2019

Languages

English

Fits seamlessly into

Checkout

Built by RouteApp LLC

About RouteApp LLC

4.1 average rating

4 years building apps for the Shopify App Store

Support

Send a message

merchantsupport@route.com

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